So long story short I have a home broadband package with Vodafone. Unfortunately it has been down for two days. These things happen, things go wrong and I always appreciate that, it is how you deal with it that is what is remembered. I rang up to report the fault and I was told I would be provided a free unlimited data only sim to get me out of trouble as I need it for work. I have now found out that promise can't be lived upto as its not possible... I find that very hard to believe. Its possible just the company is choosing not to be of assistance nor to assist a long term customer to get them out of bother. As it stands like many I have no choice but to work from home. No data, no work. No work, no pay.
If I have to get the data another way through a sim Vodafone aren't even the most competitively priced so I'd likely go elsewhere and because of how badly they have dealt with it I'd take the existing broadband contract elsewhere as I can't trust them.
Does anyone from Vodafone actually reply to these? Intrigued as never used it before.
