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Hub and Dongle IP conflict

2: Seeker
2: Seeker

So new broadband customer here, just received a WiFi Hub (THG3000) and 4G Dongle (K5161z).


Trying to set them up with my LAN, but the issue I'm having is if I go into the Hub settings and change from to, which it works out automatically when you change the Hub IP from to, after doing this the Dongle no longer works, the error message in the logs is something about can not get external IP address.


However I think it can't talk to it at all due to IP conflict, because when I plugged the Dongle directly into a PC it's status page says it's IP address is


So my question is how change I change the Dongle to a different IP/Subnet to avoid this conflict.


Community Manager
Community Manager

Hey there @MustangGB - it's great to hear you've joined us 🙂

As you have the Vodafone Pro Broadband package, you have a dedicated Wi-Fi Xperts team who are on hand to help with all your set up queries! You can reach them on 0333 304 0191 and select the option to speak to them directly 📱

For anyone interested, when connected with Internet through the Dongle the Hub firmware said it was up to date, however when the Fibre connection was established it auto-updated (force updated?) from 17.X to 19.4, and on this newer firmware the Dongle now gets assigned an IP on it's own subnet somewhere in the 10.X.X.X range, so the conflict is resolved.


However new problem is that with the new firmware the Wi-Fi channel selection has disappeared. This appears to be a known problem(/feature):