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Internet cut out for a week straight.

IwantSlxcky-
4: Newbie

What are the odds, why is it only my house that only has the internet cut for no reason, I had to spend £200 cuz Vodafone failed to changed the direct debit dates, and now it's all sorted, I have no internet at all, 5 days without internet and Vodafone doesn't know the reason why, 

 

The problems I'm having is:

"Failed To Create Socket"

"Cant Retrieve External IP"

"Data PPP Connection: Disconnected"

Customer service that are foreigners that we can't understand?

 

Restarted router over a dozen times, tells me to reconnect to restart the line. 

 

And it's only just me, everyone around me perfectly fine.

 

My luck :Sad_face: great service Vodafone.

11 REPLIES 11

So why do I have sync speed but line is inactive?

Screenshot_2021-07-08-07-03-45-534_eu.reply.cordless.uk.jpg

Jayach
16: Advanced member
16: Advanced member

@IwantSlxcky- wrote:

So why do I have sync speed but line is inactive?

Screenshot_2021-07-08-07-03-45-534_eu.reply.cordless.uk.jpg


Because Vodafone are not allowing your router to authenticate. I believe in Vodafone parlance it's called "not provisoned" . You need to keep on at them until they understand. Are you calling on 08080 034 515?