Internet light flashing white

[Rbrock002]

Hi,

I have upgraded my fibre from superfast to superfast two and received a new router in the process.

My internet is still working on my old router however when I plug in my new router the internet goes red the white to connect but then flashes white. When I connect to the router page it says 'no connection no ip'

I have tried factory testing the router  from the firmware. 

I have connected the router to the test socket and used the same cables from the old router which still work.

There is no problems with the internet as this is fines only the new router. It appears to be a faulty router as though it's not authenticating I cannot see any login detail in the router which my be different from the old router. 

I've tried to report this online however I been asked to go through no relevant check about changing the wireless channel and resetting the setting on my computer which I know has nothing to do with this issue.

I have checked the router logs and this mentions it cannot get an address - I've copied the error below.

Please can someone advise if there could be a password and user details on this router which could be causing an authentication issue or if this still is not syncing how do I arrange to swap the router as it appears to be faulty.

Thank you

Richard Brock

[Jayach]

If you log into the router can you see if it has made a DSL connection (connection speed will be shown) but isn't getting an I.P. address. If it was a line/router fault I would have expected a red flashing light.

[edvinasdo1990]

Guess what, no one showed up 😂 Another day wasted. Going to call Vodafone and start cancellation ;/ 

Bless all tech support and engineers who wasted time on this. 

[edvinasdo1990]

Ok, just got off the phone. Lady on the chat convinced me to wait another 24-48 only with a condition that 1st month is going to be free of charge. 

Apparently Tech support is working on the faulty line and will be contacting me back soon. 

Another weekend no internet but Monday shall be a verdict day. Enjoy internet whoever has managed to get one  

[Cynric]

.@edvinasdo1990 They have just played you along so it's past the period when you can leave without a penalty.

[Tash]

@edvinasdo1990 We'll be happy to check out the latest on your case with our Technical team regarding your broadband. Drop us a message on Facebook or Twitter and we'll check for any updates 👍 By including your Community username and link to your post, you won't need to repeat your query and we'll get the ball rolling. 

[edvinasdo1990]

Hi Tash, 

Thanks for your late reply 😀

After not having internet for 10days and calling/chatting back and forth with technical team, I have canceled my contract under 14d cooling off policy. 

Should be packing you broadband and sending it back shortly. 

More than a week of waste of time finally finished. Going back to my previous provider. 

Credits to all representatives I spoke, still clueless of what was wrong. 

Thanks for fixing nothing. Never coming back 🤣

Be well and stay safe 

[Tash]

I'm sorry to see you've since left us @edvinasdo1990. If you change your mind in the future, we're only ever a message away to help with any questions you may have for us. 

[Gbwhite]

So it’s not just me then.  Although I unfortunately can’t speak quite so highly of the customer service representatives I’ve spoken to as I’ve been lied to at least once today.  I was told that the engineer I was promised was on his way and he’d be with me ‘within the hour’.  Guess what - the engineer had already been cancelled!  But by the sounds of things on here that would have done nothing to fix the issues anyway.  You couldn’t make it up.

Flashing white internet light and empty promises.  No internet for days.  HOURS upon hours on hold.  Webchats, sending pictures.  Nightmare and a terrible first impression.  I asked to cancel and was also convinced to give it another 24 hours and ‘someone would be in touch to resolve’.  Unlikely they’ll be in touch and by the sounds of things even less likely they’ll resolve.  I was warned by friends and family not to go with Vodafone.  Silly me giving them a chance.  Will be cancelling within the 14 days as it’s one of the worst experiences I’ve ever had with a company, from both a customer service and an actual service perspective.

[GemmaP]

Hey @Gbwhite 

We're sorry to learn of your experience so far!

We can also take a look into your Broadband over on Social

If you drop us a DM we can look into your account to find out what's going on.

[jcolvin145]

I get the same issue. Near brand new router, OpenReach came and got the line working and all tests OK.

I have a suspicion the router is not up to scratch in my case and I'll replace with a TP Link I bought a few years ago.

I found that trying to either connect smart devices or sometimes mobile wifi would cause it to choke, but it's been very tempramental since.

Will be interested to see what troubleshooting is provided by Vodafone here ...