Landline reset with Ultra II router?

[JasonPC]

Hi, new Vodafone customer after years and years with BT.

The Ultra Hub I notice is reseting with status 'System Self' in the log every other day ONLY when my wife is chatting to her relative on the landline. The landline is typically used for around 1 hour every morning for check in calls. 

So it's either the hub resetting typically at 7.30am or the VOIP activity is causing a reset. When checking firmware etc, its the latest and memory is 66% and CPU around 10%.

Aside not being able to get the Vodafone Broadband app working due to a 'firmware' update splash screen, the overall 900mb service has been ok a majority of the time.

I wondered if anybody had troubleshooted a similar issue with router rest and VOIP activity

[JasonPC]

Yes it’s been off since I got it and the router has self reset lots of times. Thanks for suggesting though, I’ll try anything.

[billhinge]

Well that was interesting, I had to remove the cables from the back of the router and do 2 factory resets from the back of the router. 

Definitely broken, one of the basic requirements of software design is 'the system must degrade gracefully'. Here certain network config changes cause the system to crash catastrophically (30+ years of software design including 23 years telco).

If you are lucky and it works, don't fiddle with it unless you know how to fix it

[JasonPC]

Yes I’ve worked for most of the telcos. I’m surprised how bad this router is but I’m past the cooling off and currently starting the complaint process to see if each issue has a formal answer

[JasonPC]

Complaint process in progress. Got a call from a complaint advisor in South Africa. She wasn’t technical and was going to liaise with technical. I told her it’s easier if they ring me after doing initial diagnosis. I’ll update here if there is a fix. 

[JasonPC]

One week later and complaints are proving to be just as poor as the rest of Vodafone support. The business is still split between broadband and mobile and neither the two coordinate between each other.

I spent hours on a route reset and going around the house reconnecting CCTV and all. The router continues to ‘self restart ‘ every couple of days.

The 4g usbc dongle fails to reconnect and show active on the router. I’ve even tried a USBA to C cable as others have done and the router does register the dongle on reset.

My subscription for landline is going up within one month of joining and my Vodafone Together discount isn’t added or VeryMe rewards text are sent to me but when I go into the app show don’t show.

A complete farce of a company.

ill continue the complaint to the ombudsman in 7 weeks.

[JasonPC · Accepted solution]

So the complaint is still ongoing, possibly the worst complaint process I’ve known however some self diagnosis;

- the router doesn’t ‘self-reset’ now I’ve plugged in the 4g backup dongle using a USB-A to USB-C cable I had hanging around. It’s clear the router may have a driver or power issue using usbc. Since plugging in usba lead the router hasn’t reset since

-the landline mid call disconnects have stopped. it was clear the usbc failure was resetting the router and it happened as there was a SIP call.

-The Broadband App now works after resetting the router and doing the setup from scratch . I turned off mobile data and used my Apple iPhone with wifi and Bluetooth only at startup and it paired with the router

-VeryMe rewards that never worked in the Vodafone app now worked after deleting, reinstalling and not using login but turning wifi off and using cellular connection only and skipping the login option. It obviously uses the sim to detect and approve rewards. After it activated it now works with wifi enabled too

the outstanding issues are discounts promised as part of a Vodafone Together option and complaints are in progress

[Cynric]

@JasonPC The cable may be a solution because of the cross section area (wire gauge) of the cable rather than the type. But good news anyway.

[JasonPC]

It fails with the Vodafone supplied white USBC cable. I should try another usbc/usbc cable now you mention it. Will try to find one.

[Cynric]

@JasonPC I was only thinking of this because of my experience powering the Raspberry Pi computer. I was seeing low power warnings and changed to a thicker cable which fixed it.

[JasonPC]

My hub is semi-stable, lots of errors in log and resets every couple of days.

Vodafone confirm a new firmware update is needed and is planned for this Pro-II router but have no suggestion of when it is being released. I had a final walk through with the Xpert team this weekend after another firmware/router reset.

Aside the odd time it resets mid prime time tv streaming and the majority of the time it's not very good at video conferencing quality it's ok. I still have to reset my 4g backup dongle at times as the router panics ands disconnects it but overall I'll cope.