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I have absolutely had enough of the utterly pathetic support from Vodafone recently and in the past.
My broadband has been constantly disconnecting for days now. I contacted online support who said there was a problem with the line and that it would be monitored for 72 hours. WHY? It's obvious there is yet again an issue that needs to be fixed. Or do magical broadband fairies go and fix it in that 72 hour timeframe?
Was told on Twitter by Vodafone to message them with the problem and they would get it sorted. No reply. Here is the message.
I can really, really empathise with you. Your issue is something I've been putting up with since I moved to Vodafone from Virgin Media a year ago. Signed up to an 18 month contract, for Superfast2 and it's been just dire mostly since then. I've had to just suck it up due to the contract, and all the frequent drop outs (which seem to uncannily occur when you are doing online banking or placing an order for something...happened too many times), speed not as advertised and the lack of anyone wanting or able to really address the issue....and issue that quite a number seem to be suffering with, going by the posts on these forums.
Quite frankly I'm waiting it out, until my contract is up. I have been a Vodafone customer for mobile since they were a thing, that long, and to save some money on Virgin Media's overpricing took the plunge and moved over completely. Oh dear. Sadly, my Vodafone mobile experiences do not match my Vodafone landline and broadband experiences. Not anywhere near. I've never come across anyone on these forums who has had their drop out issues fixed permanently. Good luck to you.
Glad to know I'm not the only one suffering at the hands of this atrocious company.
Update today as after 3 DAYS i got a reply to my Twitter message. Was basically told that the issue lies with me and sent a stupid YouTube video and the usual bog standard 'this is not my problem' list of things to try sort it myself. Even sent a picture listing the times i had noticed it go down, 12 times in less than 48 hours, and pretty much told that i was a liar as the connection was only dropping once a day for 2 minutes which apparently is perfectly normal.
I am now taking this to an official complaint to Vodafone along with a submission to the Ombudsman. Too long Vodafone have been getting away with treating their customers like utter crap.
Not even a reply from anyone from the Vodafone team on this forum post which is absolutely pathetic. Says a lot when the only other reply is from someone else being treated like dirt by the company.
I've never come across anyone on these forums who has had their drop out issues fixed permanently. Good luck to you.
This may be tempting fate, but mine has been cured 😀. It took three months and two Openreach call outs but is now good. It was despite Vodafone's "support" rather than because of it.🙄
@Malcy86 I'm sorry to hear you've been having drop outs with your broadband, but as we saw you had contacted our social media team and they have ran a test to see the drop outs, there isn't a great deal we can do from this forum. Have you had a full line test done to see if there are any faults anywhere down the line? If not, our social media team will be happy to continue speaking with you if the problem isn't fixed. We are quite busy there, so it's not the case we don't want to message back, we are trying as fast as we can to reply to all customers.