I recently upgraded my broadband to full fibre connection. My go live date was 24th, engineers came out installed the fibre line (made a mess of my driveway to boot) left after plugging everything in saying I should be on in around 15mins. No joy. I waited patiently as the email says it could take to midnight on the activation date. Next morning still nothing but blinking red light.
Contacted live chat and was told open reach were conducting "tests" on my line and rest assured It would be working by midnight that night. Still no joy. Latest one I got fobbed off with was I was told it would "absolutely and definitely be working by midnight tonight". Well its now after 1am and guess what still nothing. Ive tried resetting router etc but nothing works. When I log into router it shows up as no IPv4 connection whatever that means.
As I was upgrading I've now been without both my broadband and landline for several days and as a small business owner working from home this is now starting to cost me money I cannot afford to lose.
Anyone have any advice cause I know when I try and contact tomorrow I will yet again get fobbed off.....
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