Ethernet instability

[hallergard]

New to Vodafone with FullFibre 74 activated last Thursday.  Everything WiFi works really well. Our YouView setup box requires Ethernet.  Worked ok for a day, but then the connection started to switch itself off at times and then switch back on after varying intervals.  Even worse today.  Have tried different cables without success.  What to do?

[Jason]

Hi @hallergard. We would recommend running a test using our Broadband Service Test tool online https://vodafone.uk/3lf0Jx8 to check for faults with your broadband connection – you’ll need your My Vodafone login details to do this. If our test can’t find any connection issues, you can find more help on our Broadband Support hub https://vodafone.uk/3BRIJRv

If you've exhausted all support tools, please get in touch with our Home Broadband team. The dedicated team are available over the phone on 191 free from a Vodafone mobile (03333 040191 from any other UK phone - charges depend on the network provider), or via Live Chat online https://vodafone.uk/34vNhfw