Ethernet instability

[hallergard]

New to Vodafone with FullFibre 74 activated last Thursday.  Everything WiFi works really well. Our YouView setup box requires Ethernet.  Worked ok for a day, but then the connection started to switch itself off at times and then switch back on after varying intervals.  Even worse today.  Have tried different cables without success.  What to do?

[Jason]

Hi @hallergard. We would recommend running a test using our Broadband Service Test tool online https://vodafone.uk/3lf0Jx8 to check for faults with your broadband connection – you’ll need your My Vodafone login details to do this. If our test can’t find any connection issues, you can find more help on our Broadband Support hub https://vodafone.uk/3BRIJRv

If you've exhausted all support tools, please get in touch with our Home Broadband team. The dedicated team are available over the phone on 191 free from a Vodafone mobile (03333 040191 from any other UK phone - charges depend on the network provider), or via Live Chat online https://vodafone.uk/34vNhfw 

[hallergard]

Hi @Jason.   

Later on Tuesday matters got even worse - could not manage to reconnect the YouView box att all. In desparation disabled WiFi on the router, and managed to reconnect the box. But when enabling WiFi the box disconnected straight away. Repeated it with the same result.

Wednesday: Decided to relieve the router's workload by removing the usb-stick, disabling IPv6 and DLNA and removing an WiFi extender from the network. Also disconnected all ethernet cables and reconnected with yet other cables than previously and using different ports on the router. Rebooted the router and the YouView box connected. Left it alone for the remainder of the day and had no problem. Did the suggested broadband checks and no connection issues was found.

Thursday (today). Decided to tidy the cables going into the router. This caused the YouView box to disconnect. Then moved the WAN cable as far away as the other cables and changed LAN port - the box connected after rebooting the box.

Did not have these problems before with the SKY SR203 router and I am leaning towards that there is something very wrong with my Power Hub's Ethernet

[Gemma]

Thanks for the updates @hallergard - If this is still happening, then please follow the steps in he message that Jason posted above. 

[hallergard]

While watching iPlayer on the YouView box for half an hour, there were three error messages on the box about no WiFi, but it reconnected straight away all three times.

[hallergard]

Hi @Gemma @Jason   Had a Live Chat with Vasu, who said that my problem is not so uncommon, especially when migrating from SKY - like me.  He suggested that I call YouView support, and ask them to disable a restriction that they have put on this type of box (BT - Humax DTR-T2100).  I have spent quite some time to try to find the phone number to YouView.  Maybe you can help?  Vasu promised to call me back tomorrow - he might know

[hallergard]

@Gemma @Jason  While waiting for Vasu's call (which did not happen) I pondered the question what could the remedy be?  Came up with only one: factory reset of the YouView box!

Did that last night.  Used the reset version that keeps recordings.  It looks promising so far, though it is early days.  Will keep you posted

[Cynric]

@hallergard It makes me wonder whether Sky and VF pump slightly different voltages, but within the specification limits, and it is just a case of cross-over. Do you know if any cables are shielded or not? 

[hallergard]

@Cynricdon't know if they are shielded.  Have been using cables received from ISPs with the routers, when I change ISP every other year

[Cynric]

@hallergard I have a collection of new unused cables from ISPs and just use the ones that have always worked.