Not allowed to set up a smart home

[Tim-Green]

Superfast1 Pro customer.

After trying (unsuccessfully) for 3 days to link a new smart plug, I bit the bullet & contacted tech help.

After 2 days of try this/switch this off, I chatted to a pro team member who told me there is no possible way on this Earth to manually change from 5ghz to 2.4ghz.

On explaining my situation - wanting to future-proof our house due to health problems , was told to "wander around the house until the signal drops to 2.4ghz, then connect the device".

I can see 2 problems with this.

No.1.

I am not paying Voda so I can "wander" (sooo 21st century).

No.2

The device is a fixed twin socket outlet. Anyone got a pick-axe I can borrow??

Got through to the complaints dept. to be told "everyone is in the same boat". Oh! That's ok, then. I'll just roll over & go away.

Have tried all the "solutions" on here....quelle surprise Rodders...they don't work.

COME ON VODAFONE.....give your paying customers back the option to switch to 2.4ghz.

I for one am voting with my feet after Chrimbo.

[Marvellous1989]

is there any way of pointing me to a video tutorial please?

I've got an iPhone and I'm sure this will already cause some issues 🤦🏾‍♂️

[Jason]

Hi @Marvellous1989. We don't have a video tutorial for this particular process. However, there are various threads on the Community that can offer further help and support. 

[Dazz-1966]

I actually thought I was maybe being over sensitive with the way the customer service department dealing with my complaint, that the lies I have been told by HBB line 2 services, I’m glad knowing it’s not just me. I don’t think I will be with vodafone for much longer, I cannot stay with a company that bare face lies and nothing is done about it.

[Dazz-1966]

Jayach. I have been with V for 30 days and have an issue with the Wi-Fi strength of the router they sent..I have spent hours on the phone, reset after reset and still no progress and the worse bit is having to reconnect the devices back after each attempt they make trying to sort the issue..my devices are only 7 metres away..their customer service is appalling. 

[V-F]

Maybe a bit late now but I mentioned a fix that worked for me https://forum.vodafone.co.uk/t5/Broadband-connection/2-4ghz-and-latest-router-unable-to-connect-to-t...

[Dazz-1966]

Tim-green. I feel your pain. I have a bungalow and router in sat central to the property and every device I own sits  approximately 7 metres away yet the the Smart Hub..(loving that name) fails day in and day out to maintain a permanent connection. Speaking almost every other day to HBB line 2 and customer services fails to fix the issue, reset, factory install, Wi-Fi configuration their end etc etc makes no difference, apparently it’s my fault and I should buy extenders etc. I pay for a service from vodafone, they provide the hardware necessary to connect but if that fails then it’s my problem…it’s disgusting how they treat customers. 

[Jayach]

@Dazz-1966 

You do realise that @Tim-Green posted about his troubles 2 years ago. Assumptions will be that they have been resolved.

Reading your posts, you seem to be complaining about the Wi-Fi capabilities of the THG3000. I use that router (and have done for over 3 years) and it adequately covers my 3 bed bungalow, and reaches well into the garden. I have never suffered any problems with the Wi-Fi.

Perhaps yours is faulty? What were you using before you joined Vodafone?