Packet loss

[nicolefeltham07]

Hi,

I recently signed up to Vodafone broadband and have noticed I am getting packet loss. This was causing 4OD to buffer constantly tonight. I do not find the current connection acceptable and would like it resolved as soon as possible please. Not a good start.

I have posted a snapshot of a thinkbroadband graph. As you can see the packet loss is occuring during the evening. Here is a link to the live view  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f32983d67ef7df5f22835da3a8792e684c...

 Edit 2020-10-02: we have been switched to the test socket so have a new IP. The graph link above is now redundant. New link for live graph below. And a screenshot showing a terrible day.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2593cae7b9129311fe7f82da0d816c1ab3...

[Evie]

Hey @nicolefeltham07, I understand how important this is to get sorted and up and running as soon as possible. 

Have you noticed if this happens over both wired and wireless connection?

So that we can look into your account and run some tests on your line, could you drop us a message on social media here? 

I'd advise adding a link to this thread in your message along with your landline/account number 👍

[nicolefeltham07]

Hi Evie,

With the thinkbroadband graph the thinkbroadband server pings directly to the router. It is measuring the response time from their server to our router, instead of going to a device (such as a PC) . So I guess this indicates an issue with the exchange, line or router. In answer to your question, basically any device connected, whether wireless or wired, will be affected by the packet loss.

I will contact the team later through social media.

Thanks.

[nicolefeltham07]

Hi Evie,

Do Vodafone provide any technical support through these forums? I have contacted the chat through the websites and been on the phone once and to put it really bluntly, they have been pretty useles...

We are still experiencing horrible packet loss, mostly in the evenings.

[clint_flick]

Hi

Perhaps..........

https://www.theregister.com/2020/09/22/old_tv_broke_broadband/

https://support.zen.co.uk/kb/Knowledgebase/Broadband-Understanding-REIN-and-SHINE

https://youtu.be/iW0ZXh5pIoA

Local interference from a device unrelated to your Broadband.  

A long shot, but may be relevant.

[Evie]

Thank you for the info @nicolefeltham07 - Unfortunately, we don't have access to accounts over this forum and we'd need to confirm some account details with you before running tests on your line. If you have dropped us a message on social media, let me know your Facebook/Twitter handle and I'll chase this up for you 😊