Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Anonymous]

@jalzoo said, "The latency issue is clearly a problem with Vodafone rather than Cityfibre..."

Agreed. Vodafone uses RedStream, its own national network. It only uses local CityFibre networks for local residential and business connectivity, which then links back to Redsteam. 

Vodafone's problems aren't universal. I'm on 900  with 5-8 latency for the last 6 months having been on 13-15 prior to that. It all changed when my gateway changed from Manchester to Birmingham - from 110 miles to 15 miles. 

[da1e85]

@purrbox I'm getting pings of 7ms so I'm not really needing to gather evidence 

[Alvie]

@Jayach my latencies were similar to @jalzoo (albeit from Giganet to Vodafone) in Portsmouth.

[Anonymous]

@purrbox said, "I just want to cancel now and move onto an ISP who doesn't use infrastructure provided by city fibre."

For the last time you are not on CityFibre's national network. You are only on CityFibre for your local connection.  This links through to Vodafone's national network  RedStream. This is currently being upgraded, hence some of the routing issues. They don't need CityFibre's national network!!  Vodafone has bought into CityFibre's  local network, which has endless capacity,  to save on investment and to avoid unnecessarily ripping up residential roads and pavements yet again!  This is why CityFibre use some of Openreach's poles and ducting, where possible. 

It may be that some of your problems are to do with your local street  set up - maybe even that which you have in your own domestic network. Concentrate on that.

[purrbox]

Hi,

I've just had an hour long phone call with a level 2 tech at Vodafone, he was communicating with the level 3 tech via chat. They have confirmed that actually, the BNG's are owned by Vodafone and not City Fibre. I don't get why all the people I spoke with at Voda and City Fibre told me differently.

So it would appear that @Jayach @Anonymous were correct after all.

Unfortunately, I have no good news to report. Vodafone have said that the BNG allocation is automated and nobody at Vodafone can change us to our local BNG.

I'm not sure if anything can be done now, other than to setup some kind of petition asking them to change the algorithm to stop locating people down South to Edinburgh. I don't mean sending your username to the social media team. I mean, set up a real petition and post the link to ISPReview, Ofcom and any other place that will give this exposure. Reddit is good as their ads are targeted there.

To anybody at Vodafone reading this (I know, highly unlikely), you will lose lots of customers if you don't fix this problem. I certainly won't be paying a premium for a product that has worse pings than Virgin Media coax network. Might as well save some money and just switch to Virgin Media.

[Anonymous]

@purrbox   said, "So it would appear that @Jayach @Windlown were correct after all."

I will take your recognition that the two members you mentioned, and all the others, were right all along as an apology of sorts. 😊

There is probably a case for joint representation to Vodafone, beyond any data already forwarded to them from here. The thing with petitions is getting enough respondents to make a petition weighty enough. Your best place to start is probably at VF's FB complaints page. Having said that I conducted a poll on that page four weeks ago to gauge satisfaction levels for speed broadband speed and ping. I only got 20 or so responses,  although twice as many were dissatisfied with their latency than satisfied. 

Meanwhile, please  indulge us.   Check these factors, all of which can affect speed test results, but some of which can affect ping too. Your ping to your router is fine. 1. When you test your up and downstream speed and your latency, are you connected via WiFi or Ethernet to your  RT-AX92U-6090?  Speed and ping is never as good as the headline speeds via WiFi and ping  and jitter is always higher.  2. Have you got some kind of bandwidth sharing device running on your router like QoS? If so, you don't need it with so much bandwidth available. It can dumb down speed. 3)  Are you certain that nothing else is using the internet in your premises when you conduct tests?  4) Are you certain that the device you are testing from has the processor capacity to manage web-based speed tests? 5) If connected by Ethernet are you certain that all your cables are CAT5e or better and that all your switches and cards are 1Gb capable.  6. Have any Firewalls in your set up got over-fussy settings, which can slow data pass-through?

Others in this thread may suggest other factors possibly affecting speed or ping tests

Sorry to mention all this stuff, when you have probably already eliminated each factor, but if you are going to stick your neck out with CS or Vodafone generally, it's best to be certain. 

[Ripshod]

@Anonymous raises a valuable point especially with regards ookla speedtest.

I'm on Superfast100 and if I were to go to the speedtest website and test to vodafone's Manchester server I'm lucky if I see 60Mb and 8ms ping. However my router has the built-in ookla speedtest and if I run that on the same Ookla server I see a solid 108Mb and 3-4ms ping. Even testing to the Bracknell server I'm getting 8ms ping.

So it's not always about the internet. Very often it's about what's between the internet and the testing device. 

[Jayach]

---

@Ripshod wrote:

I'm on Superfast100 and if I were to go to the speedtest website and test to vodafone's Manchester server I'm lucky if I see 60Mb and 8ms ping. However my router has the built-in ookla speedtest and if I run that on the same Ookla server I see a solid 108Mb and 3-4ms ping.

---

That is very surprising, so those of us who don't have a built-in speed test could be being deceived.

[Jayach]

---

@purrbox wrote:

I've just had an hour long phone call with a level 2 tech at Vodafone, he was communicating with the level 3 tech via chat. They have confirmed that actually, the BNG's are owned by Vodafone and not City Fibre. I don't get why all the people I spoke with at Voda and City Fibre told me differently.

---

Don't forget what I said earlier. 

@Jayach wrote:
Never believe anything Vodafone tell you over the phone (or in chat)

If they won't put it officially in writing, it's probably just made up on the spot.

Who's to say the latest one is right?

[Jayach]

---

@Anonymous wrote:

For the last time you are not on CityFibre's national network. You are only on CityFibre for your local connection.  This links through to Vodafone's national network  RedStream. This is currently being upgraded, hence some of the routing issues.

 Interesting link @Anonymous. Thanks.

I really do think these current problems will be fixed soon (but not soon enough), although in a few years we will be back again.