Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[ZinGeRs]

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@Jayach wrote:

To those who want out of their contracts:

The official route is to raise a complaint. Complaints Code of Practice | Vodafone UK , and follow any trouble shooting steps they request. If after 8 weeks (or before, if you reach deadlock) you can take your case to CISAS, who, if they find in your favour, can force Vodafone to allow you to leave, and possibly award compensation.

Vodafone won't want you to go to CISAS, so may offer you the option to leave before then.

Otherwise, just make a total nuisance of yourself, and they may just be glad to get rid of you.😉

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Done it as I am still waiting for the socials to complete my security checks and I've been to sleep during that time, absolute joke of a company you do as requested by @Gemma and get nowhere and that isn't the first time I have tried. Support close cases without resolution if it was resolved why are we still posting in here?????

I mean in what world is that connection acceptable, the 4am is my router set to reboot every 48hrs keeps it running well. The 7am was me switching everything off including ONT just to see if my routing would change (it hasn't can tell due to the high ping in the 17ms)

[purrbox]

Would CISAS see high pings as a reason to terminate the contract? If anybody has any success please tell us what you did.

Pings are upto 80ms since being routed through Edingburgh and we have to use a 4g dongle to get reasonable pings in games.

Interestingly, star link claims 20ms pings. Yes, a satellite in space ran by a company thousands of miles away has lower pings than Gigafast FTTP connections routed through Edingburgh.

I had NTL cable in the late 90's and even that had lower pings than this.

[Ripshod]

I looked at starlink but quickly browsed away. For the price it's just not worth it. It'll work for those in rural locations or living off grid but it's priced itself out of the domestic market.

The main ISPs that provide my area give sub 8ms latency and would be worth paying for if I still had problems with vf. 

[ZinGeRs]

Well @Gemma haha it only took almost a day but finally someone acknowledged my message via facebook (least said about twitter the better they just tell me how to suck eggs) and has added me to the list of people given to the tech team and promised me it will be sorted shortly.

To say the last part had me falling about laughing would be an understatement and really would still like out my contract without penalty as almost four month down the line no improvement so cannot see it being resolved anytime soon. Will just have to see how the complaint side goes

[Effie]

Thanks for letting us know @ZinGeRs I'm glad that your case has been forwarded to the team investigating this. The more examples we send to them, the faster we will get a resolution. 

The Complaints team would need to authorise you leaving free of charge and this is something that certainly needs to be looked into for you as this issue has been going on for a long time now. 

[Anonymous]

SNAP!!

It isn't just you. Although my general latency is an acceptable average 6ms it looks like your blip was more generalised than your local networks. 

[ZinGeRs]

Look back through your bqms has it been like it all week around the same time? 

Thankfully tonight the massive increase in latency hasn't happened (so far) 🤞but still way higher than I used to have 

[seven0007]

I am on 84.65.64.1 (SQYN02-BNG-C1) and I don't have any latency issues, my SmokePing's been pretty steady @ 3-4ms for the past yr.

That opens it up to being something in VF's infrastructure which is between the BNG and the client, rather than just the BNG itself then?

[Ripshod]

The problem between the BNG and the client is the distance travelled over vodafone's network. Light and electrical signals have speed limits - even an ISP can't break the laws of physics. 

[seven0007]

It's not straight from CityFibre handover to BNG, there's things between inside VF's infrastructure is what I'm alluding to. Defo a VF issue.