Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[ZinGeRs]

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@htyaH wrote:

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@ZinGeRs wrote:

Well anyone who has followed this thread will know my routing has been altered and was ok (just about) with the increased latency from 8-10 now 16-20 because I had a working service morning noon and night.

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Big ISPs like VF have no need to appeal to us when their average customer uses their internet to scroll facebook and watch videos.

We're on the same boat again now since as you can see above I'm getting re-routed somewhere else now.

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Looks like it

[Jayach]

@htyaH 

What is your current gateway IP, that should give us the actual location.

[htyaH]

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@Jayach wrote:

@htyaH 

What is your current gateway IP, that should give us the actual location.

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90.247.192.1 is the second IP on a tracert which is strange since that appears to be in London(?). 

EDIT: hang on, if I speedtest to London I get normal pings. Scrap what I said, I made the assumption because speedtest usually gets it right with the closest server and when it started auto-testing to Isle of Man/Edinburgh I assumed I was back to old. 

[Jayach]

That would appear to be sdnn13-bng-c1 Swindon, unless I'm mistaken. @Ripshod is usually good at pinpointing the locations.

[Ripshod]

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@Jayach wrote:

That would appear to be sdnn13-bng-c1 Swindon, unless I'm mistaken. @Ripshod is usually good at pinpointing the locations.

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Absolutely correct - Swindon

[Gemma]

Hi everyone,

I’m just posting here as I don’t want you to think that we’ve forgotten about this issue.

I’m aware we haven’t posted since the 2 November.

As we’ve mentioned before, this is still being looked into with our Support teams and we’ll let you know as soon as we hear anything.

If anyone new is viewing this thread, or hasn’t yet sent us any examples, then please contact my team through Social Media and include a link to this thread.

We can then add them to the others that have been raised.  

[ZinGeRs]

Haha back in the hamster wheel socials straight away can you take a picture of your router setup and master socket they will be wanting to run checks again and tell me there is nothing wrong again.

Useless I really need a no penalty release from my contract to get away from these clowns and use one of the many more competent and frankly a lot equally as competitive other providers available to me on city fibre the couple of quid discount a month for being a Vodafone mobile customer really isn't worth it

[ZinGeRs]

Worse than ever this evening and even the return of packetloss back onto the connection too!!

Socials apart from original reply totally ignored and we wonder why these issues are not being addressed, 

How do I get out of this contract without penalty, because this is unacceptable because apart from three weeks or so this has been constantly an issue since the end of July!!

@Gemma 

A tracert to bbc.co.uk

tracert www.bbc.co.uk

Tracing route to uk.www.bbc.co.uk.pri.bbc.co.uk [212.58.233.251]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TUF-AX5400-8608 [192.168.0.1]
2 36 ms 37 ms 35 ms 84.65.0.1
3 36 ms 35 ms 38 ms 63.130.172.41
4 40 ms 39 ms 39 ms 195.66.224.88
5 38 ms 47 ms 39 ms 132.185.249.12
6 * * * Request timed out.
7 * 39 ms 38 ms ae2.er01.lbh.bbc.co.uk [132.185.249.7]
8 54 ms 57 ms 45 ms 132.185.252.126
9 42 ms 37 ms 38 ms 212.58.234.3
10 37 ms 38 ms 39 ms 212.58.233.251

https://www.speedtest.net/result/13950691253

[Billy00]

Seem like my packet loss and high latency is back.

Initially I was on 90.246.0.1 and 84.65.64.1 which were terrible. Then I was moved to Birmingham 84.65.192.1 which was fine and then randomly switched to 84.65.0.1 couple weeks ago and now issues slowly seem to be creeping up.

As expected bandaging the problem will eventually catch up.

[Jayach]

To those who want out of their contracts:

The official route is to raise a complaint. Complaints Code of Practice | Vodafone UK , and follow any trouble shooting steps they request. If after 8 weeks (or before, if you reach deadlock) you can take your case to CISAS, who, if they find in your favour, can force Vodafone to allow you to leave, and possibly award compensation.

Vodafone won't want you to go to CISAS, so may offer you the option to leave before then.

Otherwise, just make a total nuisance of yourself, and they may just be glad to get rid of you.😉