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htyaH · ‎22-06-2022

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

Anonymous · ‎05-12-2022

@purrboxsaid, "Complaining about this issue is not trolling. This is a support forum and we are paying customers."

Complaining about issues is fine, but one needs to stick to the facts, learn from others and be plausible. You lost plausibility because you came out with, and stuck with, a fantasy that City Fibre was at the heart of national problems with latency and routing and that you had arrived at that view due to facts given you by customer services. You stuck with your view in the face of everybody else telling you that you were wrong. Only when faced with stark evidence did you finally conceded that it was VF's national network that was at the root of issues with the connection in one of your premises. You also told us that you had multiple premises in the same area but problems with only one. I for one, having become sceptical about the things you say, doubted if you had other properties, but went along with it.

You then came out with another fantasy, that we would all end up being routed via Edinburgh because VF's national network was not fit for the purpose of handling increasing numbers of customers. You claimed that head office had told you this. You persisted with this fantasy even though many here had been returned to their nearest gateway having been on distant ones including Edinburgh.

I reminded you that you have only ever had a problem with one of your properties and suggested that you might have done better to focus on that. Lo and behold, on cue, you reported that another of your properties was now on Edinburgh and had terrible latency. Suddenly reality confirmed the fantasy that we would all end up on the Edinburgh gateway.

Can you see why folk have lost patience with you? None of us here minds people asking about their connectional issues whilst having minimal understanding of the basics . We have all been there and we are all still learning and take correction well. You have been virtually unique in that you have been emphatic about things that you clearly know little about. You would have fared much better here and, no doubt with CS, if you had been tentative in your approach and had stuck to what you really know. If your attitude has been the same as here when speaking to CS and head office, you certainly won't have got the best from them. In their position, I would have paid you handsomely just to get you out of our hair.

Anyway, it's all turned out satisfactorily for you. You are migrating, mid-contract, to Openreach an inferior network in some ways, but one you have faith in. Your business here is now over. Good luck and Goodbye.

ZinGeRs · ‎06-12-2022

Had an interesting reply from CISAS today vodafone have offered a settlement of compensation and a sincere apology but will not let me out of my contract as my service works. I wont print the whole four page pdf here but it is so contradictory it is unreal, keep repeating there is nothing wrong with my connection, keep banging on that I use my own equipment but then say I am allowed to do this. Then they mention that I do have speed issues and latency issues (however they keep repeating the same mistake that my ping is now lower 😀 ) the crux of the matter though is this statement:

"• Vodafone have carried out several checks on the line but have not identified any fault with the
service.
• The customer has confirmed on 3 October that their speed issues have been resolved (hmm I never said they had gone completely just improved) but that they
are experiencing latency (lag) issues when gaming online.
• Vodafone have advised the customer they will be switched to a better connection when it becomes
available which should resolve this but that this is pending an upgrade to the local network.
• This network is owned and managed by City Fibre and so any engineering work would be carried out
by them. Vodafone are unable to provide any timescale for this work as it would be determined by
City Fibre.
• In the meantime, Vodafone have confirmed that the customer is receiving and using their service
and so would not be eligible for cancellation without charge."

So they are blaming city fibre for my speed issues and latency 🤣

My neighbour next door on another package and another a few doors away both have 900/900 by other providers on the same city fibre network and get 5ms ping still where as mine is 16ms+ (it used to be 5ms).

So basically I can refuse the offer and it goes to arbitration and may get nothing at all, or accept the offer and have a credit on my account and just ride out the contract.

Anonymous · ‎06-12-2022

@ZinGeRs

I see that your gateway IP is 84.65.0.1. Where is that? It shows up as Leeds, or Bracknell or Exeter on my search 🤣 Has anyone got a definitive list of gateway IP locations? The fact that you are getting >10ms to your gateway is clearly the problem. that has a knock-on effect to through all the other hops. What would be your optimal gateway from Nottingham? If you aren't on your optimal BNG , that is your issue - nothing to do with CF.

VF have a cheek blaming CF upgrades. . What upgrades could CF possibly be doing locally when nearly all their extensive urban infrastructure is a couple of years old at most? Correct me if I'm wrong.

Jayach · ‎06-12-2022

That is BKLN05-BNG-C1, so Bracknell.

Do a whois on the IP.

"% This is the RIPE Database query service.
% The objects are in RPSL format.
%
% The RIPE Database is subject to Terms and Conditions.
% See http://www.ripe.net/db/support/db-terms-conditions.pdf

% Information related to '84.65.0.0 - 84.65.63.255'

% Abuse contact for '84.65.0.0 - 84.65.63.255' is 'ipabuse@vodafone.co.uk'

inetnum:        84.65.0.0 - 84.65.63.255
netname:        VODAFONE-DYN-IP
descr:          Dynamic IP Addresses
descr:          Vodafone Consumer Broadband
descr:          BKLN05-BNG-C1
descr:          Bracknell
country:        GB
admin-c:        GSOC-RIPE
tech-c:         GSOC-RIPE
remarks:        INFRA-AW
status:         ASSIGNED PA
mnt-by:         CW-EUROPE-GSOC
created:        2019-09-06T10:47:14Z
last-modified:  2019-09-06T10:47:14Z
source:         RIPE

It was @Ripshod who explained it.

Gerry_Atric · ‎06-12-2022

I've put a list of BNGs here. Sorry for screen dumping back then, I vaguely recall I wasn't able to copy & paste the details.

https://forum.vodafone.co.uk/t5/Broadband-connection/Ping-Latency-way-higher-Gigafast-900/m-p/271235...

ZinGeRs · ‎06-12-2022

@Anonymous wrote:
@ZinGeRs
I see that your gateway IP is 84.65.0.1. Where is that? It shows up as Leeds, or Bracknell or Exeter on my search 🤣 Has anyone got a definitive list of gateway IP locations? The fact that you are getting >10ms to your gateway is clearly the problem. that has a knock-on effect to through all the other hops. What would be your optimal gateway from Nottingham? If you aren't on your optimal BNG , that is your issue - nothing to do with CF.

VF have a cheek blaming CF upgrades. . What upgrades could CF possibly be doing locally when nearly all their extensive urban infrastructure is a couple of years old at most? Correct me if I'm wrong.

It has been so long since it was low latency I honestly cannot remember, however before I was put on this gateway and I noticed my problems (50mb download speeds and horrendous packet loss every evening) I was on Manchester gateway. I am sure crazy as it sounds I was routed somewhere that way all the time perhaps Leeds?? Unsure but certainly not the west midlands which has solved the speed issues to a great extent in an evening but increased the latency massively

prs1000 · ‎06-12-2022

@Anonymous wrote:
@ZinGeRs
I see that your gateway IP is 84.65.0.1. Where is that? It shows up as Leeds, or Bracknell or Exeter on my search 🤣 Has anyone got a definitive list of gateway IP locations?

Pretty sad but I keep a list of any that come up on here

90.247.64.1 Watford

84.65.0.1 Bracknell

84.65.192.1 Birmingham

90.247.191.1 Swindon

90.247.128.1 Edinburgh

84.65.128.1 Manchester

84.65.64.1 Surrey Quays

90.246.0.1 Leeds

90.247.192.1 Swindon

Ripshod · ‎06-12-2022

It's Bracknell, confirmed by arin.

inetnum:        84.65.0.0 - 84.65.63.255
netname:        VODAFONE-DYN-IP
descr:          Dynamic IP Addresses
descr:          Vodafone Consumer Broadband
descr:          BKLN05-BNG-C1
descr:          Bracknell
country:        GB
admin-c:        GSOC-RIPE
tech-c:         GSOC-RIPE
remarks:        INFRA-AW
status:         ASSIGNED PA
mnt-by:         CW-EUROPE-GSOC
created:        2019-09-06T10:47:14Z
last-modified:  2019-09-06T10:47:14Z
source:         RIPE

@prs1000 I bet a majority of them came from this thread 😁

prs1000 · ‎06-12-2022

@Ripshod wrote:

It's Bracknell, confirmed by arin.

inetnum:        84.65.0.0 - 84.65.63.255
netname:        VODAFONE-DYN-IP
descr:          Dynamic IP Addresses
descr:          Vodafone Consumer Broadband
descr:          BKLN05-BNG-C1
descr:          Bracknell
country:        GB
admin-c:        GSOC-RIPE
tech-c:         GSOC-RIPE
remarks:        INFRA-AW
status:         ASSIGNED PA
mnt-by:         CW-EUROPE-GSOC
created:        2019-09-06T10:47:14Z
last-modified:  2019-09-06T10:47:14Z
source:         RIPE

@prs1000 I bet a majority of them came from this thread 😁

And probably most from your posts!

Anonymous · ‎06-12-2022

@prs1000 "Pretty sad but I keep a list of any that come up on here"

Join the gang!

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Ping/Latency way higher Gigafast 900