Ask
Reply
Solution
.png "Moderator"){kind=icon}
[quote]
Had an interesting reply from CISAS today vodafone have offered a settlement of compensation and a sincere apology but will not let me out of my contract as my service works. I wont print the whole four page pdf here but it is so contradictory it is unreal, keep repeating there is nothing wrong with my connection, keep banging on that I use my own equipment but then say I am allowed to do this. Then they mention that I do have speed issues and latency issues (however they keep repeating the same mistake that my ping is now lower
) the crux of the matter though is this statement:
"• Vodafone have carried out several checks on the line but have not identified any fault with the
service.
• The customer has confirmed on 3 October that their speed issues have been resolved (hmm I never said they had gone completely just improved) but that they
are experiencing latency (lag) issues when gaming online.
• Vodafone have advised the customer they will be switched to a better connection when it becomes
available which should resolve this but that this is pending an upgrade to the local network.
• This network is owned and managed by City Fibre and so any engineering work would be carried out
by them. Vodafone are unable to provide any timescale for this work as it would be determined by
City Fibre.
• In the meantime, Vodafone have confirmed that the customer is receiving and using their service
and so would not be eligible for cancellation without charge."
So they are blaming city fibre for my speed issues and latency
My neighbour next door on another package and another a few doors away both have 900/900 by other providers on the same city fibre network and get 5ms ping still where as mine is 16ms+ (it used to be 5ms).
So basically I can refuse the offer and it goes to arbitration and may get nothing at all, or accept the offer and have a credit on my account and just ride out the contract.[/quote]
Was the compensation generous?
I went through the "own equipment" argument with them and sent them trace routes from my Asus and VF router to try and prove that it wasn't my equipment. The ping times were lower on the Asus. Plus, I get 800mb/s - 900mb/s over WiFi with the Asus as I'm using a 160mhz channel.
My pings have improved a lot but I'm still on Edinburgh. Downloads are fast but browsing is a bit sluggish (even using 8.8.8.8). Still, it's a lot better than it was and the lag spikes are gone. Twitch gaming is much smoother now.
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms RT-AX92U-6090 [192.168.50.1]
2 13 ms 13 ms 13 ms 90.247.128.1
3 23 ms 23 ms 23 ms 63.130.105.134
4 26 ms 26 ms 25 ms 72.14.216.236
5 25 ms 25 ms * 216.239.41.193
6 24 ms 24 ms 24 ms 142.251.54.35
7 24 ms 24 ms 24 ms dns.google [8.8.8.8]
If it stays like this, I'll be reasonably satisfied and just stick with it. I was promised a letter to leave but it hasn't showed up. I'm not going to chase them for it.
