Pro 2 4g back up

[Esurient]

Hi,

Anyone having issues with their 4g back up with the new Ultra Hub? I've connected the 4g hub to the back of the router via USB-C, got a solid white light on it. When I check the status on the settings, it says the 4g hub is offline, even if I unplug the ethernet to the fibre box from the router. The mobile light on the back of the router doesn't illuminate either. I've spoken to support, who arranged for a new 4g hub to be sent, which I've just swapped over & it still doesn't work?

Any advice or should I just bin it off and suffer the outages?

Thanks

Edit, another hour or so spent with support. Finally working, after 3 router resets!

[Gemma]

@Esurient - thanks for posting the update. I'm glad to hear it's working again. Sorry you've had to spend so much time trying to get it resolved. 

[DJM1971]

Had similar. Problem was the PIN setting on the back up dongles SIM. This needed inputting into the routers page