New Customer slow speed

[sm2154]

Hi all,

I’ve recently become a new Vodafone broadband customer having joined two days ago.

I am aware that Vodafone state during the first ten days of switching, line speeds are still becoming stable, which is understandable. However, having purchased the superfast 2 package which projects speeds in my area of just above 40mbps, I am surprised to see my sync speed is fairly consistently at 1.8 mbps throughout the day.

As I say I am open to the possibility of internet drops and variability in the speed but I can’t imagine that the sync speed will all of a sudden jump from 1.8mbps to over 40mbps after the 10 day timeframe. I was wondering if anyone else has experienced anything similar or whether this is just a clear issue on my line etc. Thanks in advance for any replies!

[Jayach]

What speeds did you have with your previous ISP. If you were also on FTTC with them the speeds should be similar.

[Evie]

Hey @sm2154 - Welcome! Glad to have you onboard 😁

You're right, within the first 10 days your speeds can fluctuate and your service can be intermittent. I would advise to give it the 10 day settling in period and then if your speeds still aren't where they should be, drop us a message on social media and we can look further into this for you.