Total shambles and useless support, need Vodafone help asap ! Gigafast

[SubaruWRX2003]

Hi,

I'm on Gigafast 500 and after my recommendation my mate ordered it too to upgrade from his normal Vodafone internet connection.

Vodafone then cut off his normal internet connection when he placed his Gigafast order leaving him with no internet connection at all. They sent him a 4G dongle to use which only gives him 10mb connection speed and he says very bad speed for online services and can't do much with it.

Gigafast gets installed but the phone line isn't working. He specifically wants to keep his original landline number. Next day after calls to Vodafone he gets his phone line working. All seems good.

1 week later (today) after Gigafast installed he wakes up to find no internet connection. Does the usual checks and reboots devices, still no internet. Calls Vodafone who tell him they have made a mistake and have cut off his new connection in error - they admit they made a mistake. However, he is being told that it will take several weeks, maybe a month to reconnect him again as a new order and that they can't guarantee that he'll keep his original landline number !! He is absolutely fuming !!

They are sending him another 4G dongle as they also turned that off yesterday as his Gigafast was now installed and working. 

He has asked if I can help and post something on here to try and see if anyone at Vodafone can sort this ridiculous situation out. He has no internet connection to post up anything and is getting pushed around and being told you have to wait.

He has just had a family bereavement and lots of stuff to sort by email and phone, his 90 year Father lives with him and the internet and landline are essential to him for peace of mind.

Please Vodafone, sort this out urgently. 

Thanks

[Jayach]

That's a terrible story, but not unusual for Vodafone if posts on here are anything to go by.

I'm afraid the only response from Vodafone you are likely get on here is to use their social media platforms.

[SubaruWRX2003]

And despite him spending over 3 hours on the phone and being pushed from one person to another and having to explain the problem and answer the same security questions over and over again he has got as expected absolutely nowhere. Customer service is a joke !

[MarkD]

Hi @SubaruWRX2003, to help with this we would need to speak to your mate directly over the Facebook or Twitter platform. We would need to do it over one of these platforms so we can access the account and investigate the query. All of our contact details can be found here.