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17-04-2024 08:30 PM
Recently got connected to Vodafone broadband with an UltraHub and it's been a nightmare since day 1. Router constantly rebooting itself every 30 minutes or so and can take up to 10 minutes to get connected. It's been 10 days and multiple calls and still no reliable connection!!
Called Support and they 'found' faults on the line. Open Reach engineer came today and he found no faults (previously with Sky on the same line and no issues). Called Support with the engineer and they helped reset the router, worked for an hour and dropped out again. Another 2 calls, reset the router, performed power dump, changed power outlet still the same issue. I seem to be going round in circles with support who just follow a script. Personally I think the issue is with the router but support are refusing to send another one. Anyone had any similar issues or suggestions?
17-04-2024 11:14 PM - edited 17-04-2024 11:15 PM
If you are not happy with your service you have the right to leave penalty free in the first 14 days
Sounds like you still have 4 days left and can use that as a leverage tool to get it sorted.
18-04-2024 01:01 PM
Hi @Timbaland87 - this sounds frustrating and it's not the experience we want you to be having. So that we can look to get this escalated, please reach out to us through Social Media.