I have had an extremely unreliable connection - for 2 years - multiple disconnects (shown on router log) - speed also now down 70%. It is NOT a 'wifi' issue - it's a cabled network.
I thought I would try the 'pro' broadband offer - simply does not work - when the adsl line drops - the dongle will take over after a while - around 700Kb down - often nothing. Getting through to the 'xperts' is impossible - wait 40 minutes in a que and chat will be terminated - despite the advertised 'get through immedeately'
Been through every single question multiple times on 'chat' - aparrantly they are 'monitoring the back-end' again - been there before. I simply have not the time anymore to try and get this resolved (or the money - new router - new cables - new ethernet switch - no change). Our service is getting close to unuseable.
Can anyone advise me on how I can leave vodafone without penalty - I know simply not paying is not an option - but I am at my wits end. The contact I have had has been polite - but I am still paying for a service I cannot use. Do I need to contact ofcom? or do I need to write to vofafone - I am simply at a loss.
Thanks in advance.
