Hello I need some help.
I have just moved to the new house in Bracknell (Postal code RG12) on April with the VF Broadband FTTP 900 setup by Openreach engineer. Initially it works fine on the 1st week, and then it suddenly drop out without any internet on one Saturday, I use the VODAFONE app to test and it mentioned the ONT is working but problem with the connection to the internet. The engineer was arranged on next Monday and he reset the ONT and the router, after about half hours it resumed and I assume it is fixed and fine.
However, after several days, the same problem occurred again and is more frequently till now.
I suspect there is some issue with the router but it do not have many settings to adjust which is customize by VF
Actually I have another router (Netgear mesh router), can I replace it and not using VF own one as I don't need to use the digital voice even they setup one for me. The problem when I setup the Netgear router is that it requires the PPPOE information which I do not have any idea to retrieve.
