Vodaphone Can’t supply my dad with fibre broadband But he has it with another supplier

[cragless]

My Dad currently has EE Fibre and also had EE mobile, and as ive been with Vodafone for years and always recommended them he finally changed his mobile to Vodafone last week then when his new phone contract started he phoned EE to cancel with them and then went on the Vodafone website to sign up for fibre broadband. Everything seemed to go well, that was two days ago but today he got a call from Vodafone saying they couldnt connect him now or in the forseeable future as there are no spare connections in the green box.

Now my Dad is so annoyed with Vodafone he is going to cancel his mobile with them too.

I m also very annoyed as I recommended Vodafone and feel very let down the company.

What is the story about no spare connections and can anything be done about it?

[Davidmorris]

@cragless, how did you get the block taken off?

[cragless]

I think it all depends on who you get to speak to, some are more knowledgeable than others and will go the extra mile while others simply accept what it says on their screen. I do believe some providers take steps to try and prevent customers from leaving their service and some Vodafone reps are willing to go that extra mile to get around those barriers. keep at our and eventually you will get it sorted I'm sure. shame its such a hassle though, good luck. 

[CrimsonLiar]

It's sometimes been the situation that if there are no spare connections in the green OpenReach box, and there's a long waiting list, then changing suppliers can be, lets say fraught!