Why does my UK router have an IP address located in India?

[spikmeister]

I've noticed that recently a number of websites have been blocked saying that I'm not in the UK and I've realised it's because my router is using a DSL address that is linked to "Vodafone India".

I've not changed any of my settings recently so I'm assuming this is a problem from the Vodafone end of things? Has an update screwed it up?

It's very annoying as a number of websites (like Microsoft Rewards) do a check to see where you are and it's not accepting that I am in London.

I've tried restarting the router but that didn't work, I'd rather not have to reset the router as I already have it setup to get the best signal throughout the house and avoid interference with the neighbours.

Any suggestions???

[TJ]

Hey @spikmeister, I'm really sorry to hear you're having problems with your routing. One of our team will be happy to access your account and take a closer look into this for you. Please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

Alternatively, you can speak to an adviser using Live Chat. 

[chocki21]

I'm also having this problem can I get done help please

[TJ]

@chocki21 We can look into this further and see what options we have available to fix the IP address for you. Please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker. Alternatively, you can speak to an adviser using Live Chat. 

[Sticky45]

Hi,

I have contacted your support multiple times about this but it has still not been fixed. When trying to access some websites when using my home WiFi, it says I can't as I am not inside the UK. However when using my mobile data on the same device, it works fine. For some reason my WiFi seems to think I'm in India.

Is there anything that can be done to fix this?

[Tash]

@Sticky45 Please pop a message over to our team on Facebook or Twitter - we'll be able to resolve this for you! If you include a link to your post along with your Community username, you won't need to write your query out again