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Broadband connection

Will Vodafone be partnering with openreach for FTTP?

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2: Seeker

I've been with Vodafone since just after the new year and my FTTC speeds have been slowly degrading. Currently it's fallen to about 8meg under what my speed guarantee is and after having it investigated by Vodafone being told there is nothing they or openreach can do.

 

Then suddenly out of nowhere Openreach have enabled my property for full fibre. I read last year that Vodafone had signed a deal to partner with OR to deliver FTTP via their platform. What with one thing and another that's been going on recently are we any closer to getting some info if and when this will be available?

 

Thanks for your time. 

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11 REPLIES 11
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Moderator

Hi @SoullessBoar. If OpenReach have now made it possible to provide a fibre connection to your property you can check this here, by entering your postcode to see what broadband services we currently have available for that area. 

If you'd like to to take another look at your broadband speeds. please click here to talk to an agent via our social media channels.

 

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2: Seeker

Thanks for your reply.

 

No offense but you just skirted around the question I asked and I'm not entirely sure you got what I was asking. 

 

I currently have fttc with Vodafone, which although it has fibre in the title is not a fibre connection as the data from my house to the cabinet is still carried over old school copper. My understanding is that Vodafone uses openreach for their fttc and effectively resells it. Now the first thing I did was go onto the Vodafone website and check and currently the only full fibre or FTTP available with Vodafone is via city fibre which isn't available here yet. 

 

Like I posted before I've read that Vodafone were partnering with openreach to provide full fibre connections and the date of the article was November last year. I would like to know if possible if Vodafone have any type of road map for this or even if they have any idea of a nationwide release?

 

Regarding my broadband speed I've been told that openreach have tried and there is nothing they can do at all regarding my speed guarantee I was given when I took out my broadband. I'll attach a screen grab of the text I received from Vodafone regarding this. 

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Moderator

@SoullessBoar Apologies, we're always looking to expand but even though we don't have time frames on when we can provide to specific areas you can keep up to date and checking on your area here

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Moderator

@SoullessBoar Apologies, we're always looking to expand but even though we don't have time frames on when we can provide to specific areas you can keep up to date and checking on your area here

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2: Seeker

Thanks for the reply again. 

 

I thought as much which is a shame really. 

 

Now I'm going to have to try and get out of my contact without penalty so I can take advantage of FTTP.

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2: Seeker

I'm looking for a bit of clarification regarding the minimum speed guarantee and my personal speed guarantee I was sent when I took the contract out. My sync speed is less for both (55 minimum for superfast 2 and from memory 51 for my own speed guarantee sent in my welcome letter) what is the actual difference? Is the 55mbs minimum an ofcom thing ? And if your speed is lower than this are you just entitled to compensation? Is it the same for your personal speed guarantee?

 

Also why is the sync speed on the Vodafone app different to the sync speed when I log into the Vodafone router ?

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Moderator

Hi @SoullessBoar 

Our Ultimate Broadband Guarantee means that you can claim a discount if the sync speed is below 25Mbps for Superfast 1 or 55Mbps for Superfast 2. You can find your sync speed and claim the discount from the Vodafone Broadband App. 

Your Minimum Guaranteed speed would have been discussed at the point of sale and can be found in your welcome letter. This is lowest sync speed that we'll provide to your property. If for any reason you are not getting this speed, we can investigate why 🙂

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2: Seeker

I've checked for the letter and can't find it anywhere. Do Vodafone not keep a record of this?

 

Also it's already been investigated for nearly 4 months and as I've stated before the problem can't be resolved hence why I just want to cut my losses and end the contract.

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Moderator

Afternoon @SoullessBoar,

We do keep a record of your minimum guaranteed speed, you can contact us by webchat or social media to find this out here

Once you've contact us via one of these platform, we'll also be able to check the investigation notes on your account. If you're wanting to cancel your Superfast home broadband, you'll need to speak to our cancellations team on 191. 

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2: Seeker

Thanks very much for the reply.

 

Will give them a bell later. 

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Moderator

Hey @SoullessBoar 

No worries at all - have a lovely rest of the week! 😎

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