YouTube terrible speed and buffering

[Alecmac007]

I am on Vodafone fibre so just under a year and no problems getting 10mbps but over the last 5 days I am getting terrible performance on YouTube on wifi on all devices. It either buffers, doesn’t play video and occasionally I get a period of a few minutes with no problems.

I have rebooted router and reset firmware and spoke to  Vodafone but no solution. If I connect to mobile data all is good, and all other streaming video sites work fantastic and my wifi speed is always good. Any ideas?

[Cynric]

Asking for excessive information is quite common with this lot.

[embattle]

Probably be less painful using a razorblade to brush your teeth.

[daern]

Update: still not fixed.

Also, I have had no further contact from support. I did receive a single phone call, but it was in the middle of the day and I was in a meeting. I asked them to call back an hour later, but they never did. Some of us have jobs to do you know...

[embattle]

How dare you go to work to pay for stuff, such as a CPI + 3.9% increase on your malfunctioning BB.

Still no joy here but I wasn't expecting much and even those who gave information seemed to of got no where.

[Gemma]

 @cakemonitor - I'm sorry, from what you've posted it sounds like there was a delay in us reaching your messages on Social Media, which lead to you being asked to go through security again. 

Please can you reach out to us through Social Media again and let us know when you've done this. We'll then make sure your message is picked up, so that we can get your details added to our examples. 

@daern - I completely understand how hard it is to take calls while working and I'm sorry you didn't get the call back. It sounds like it might be our Tech Team calling you. This is separate to the examples that we’ve raised to our Support Team.

Please be assured that any examples we’re getting on Social Media are still being added to the ones we’ve already raised. As soon as we've an update from them, we'll post on this thread. 

[daern]

@Gemma Is there any way I can prod them into calling me again and, ideally, scheduling some time so I know that I will be at home and available when they call?

[Jayach]

Even if you did get to speak to "support" it would do you no good. The problem is obviously a network one and way above the pay grade of anyone who will talk to you.

[mmotti]

"Hi @daern, just wanted to confirm that this issue only occurs when you're using a VPN? Have you tried not using a VPN?" (I've already had this one)

"Level 3 have been unable to replicate so have closed the issue "

These are my crystal ball readings today for this woeful "support".

[Cynric]

I had terrible speed issues in the past. I kept performance logs for three months. VF still would not call OpenReach. I eventually got "permission" to quit early without penalty. On the installation day with the new provider, I mentioned this to the OpenReach person who was installing the router. He went to the green cabinet in the street, moved me to a different rack and all the faults disappeared.

There' s a lesson for VF in this story, but I guess they never took any heed of it. 😄

[daern]

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@mmotti wrote:

"Hi @daern, just wanted to confirm that this issue only occurs when you're using a VPN? Have you tried not using a VPN?" (I've already had this one)

"Level 3 have been unable to replicate so have closed the issue "

These are my crystal ball readings today for this woeful "support".

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Not got that far yet (still not managed to speak to anyone!), but I shall hold out hope that it won't be like this. I am ready and waiting...