poor internet

[DG1962]

Hi

Just got of phone with 191 been having issues with drop outs for last few weeeks today being worst ever. They said my router needed updating all will be good. However not true as its still all red on my events log screen sorry do not know how to add them smaller. this shows clearly whatever they tried did not work. Any help explaining so i can explain to them would be great

[DG1962]

Thanks so can confirm no cuts

[Jayach]

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@DG1962 wrote:

Thanks so can confirm no cuts

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Then I doubt it is anything to do with the physical connection.

What do you DSL stats show?

Line Quality

  Downstream Upstream

Current Rate	79998 kbps	20000 kbps
Maximum Rate	81887 kbps	25248 kbps
Signal-to-Noise Ratio	4.3 dB	9.1 dB
Attenuation	DS1 9.0 dB, DS2 21.9 dB, DS3 34.2 dB	US0 2.0 dB, US1 15.1 dB, US2 24.5 dB
Power	12.7 dBm	4 dBm
CRC Errors in last 2292 minute(s)	5	688

[DG1962]

 

[DG1962]

How do you get it on screen like you do I am useless at this. Speeds not good. Can you see anything ??

[Jayach]

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@DG1962 wrote:

 

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Oh, that's not good, If I'm reading it correctly, with those SNR figures there is definately a problem on the line.

Are you connected to the master socket, and with filters on any extensions that may be in use?

If possible try it in the test socket, but it looks like you need Openreach to check the line again.

As for showing the stats, I just copy and paste straight from the webpage.

[Cynric]

@DG1962  Run the BT Wholesale test here https://speedtest.btwholesale.com and do both parts of the test.

[DG1962]

Summary of Performance Test

Timestamp

Saturday 30 December 2023 | 10:31:7

Ping

59 Ms

Download

22.96 Mbps

Upload

0.92 Mbps

Summary Advanced Test

The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider.

[DG1962]

Hi sir looks like i have a cut now ?? this appeared this morning

[Jayach]

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@DG1962 wrote:

Hi sir looks like i have a cut now ?? this appeared this morning

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Yes the line definately dropped.

I think you need to get Vodafone to call Openreach out to investigate the line, there does seem to be a problem.

Your upload speed is very low, but speeds are dependant on the length and condition of the copper line from the cabinet, but it would be useful to know just what Openreach think your line capable of.

You can find that out from here:

BT Broadband (btwholesale.com), if the phone number doesn't work, use the address checker instead.

[DG1962]

I have thought about something, i was watching prime through the sky Q box. I have changed to watching through amazon fire box and the drop outs/resets seem to be less. I remember the sky installer saying the box needs very good signal constantly or it drops out. Maybe thats it. I am clutching at straws maybe just trying to understand. thanks for all the good information