FTTP 900 Line Slow Upload (and download)

[bounderboy]

After having a FTTC line 80:20 for years with Vodafone and getting pretty much full speed i recentley had chance to switch to Full Fibre which i did and initially chose 100 package.  I was greedy and have moved to 900 package as Upload is important to me with uploading video for business..  

When on 100 package i was getting around 18/19 upload - same as FTTC..  But when I have upgrade to 900 package i am now getting only 12.  It is very strange..  Been through support and asking me to send pictures morning, noon and night and feel I am getting into fobbing off territory.  I am using there standard THG3000 hub.  I am testing using Ethernet..  

The download isn't great either at 300-400 but I am assuming both are linked somehow.  But it is Upload I am most upset with. 

I saw someone on another thread ask for Troute to bbc.com - so did that in case it helps...  Anyone have any ideas.. 

Thanks 

Tracing route to bbc.com [151.101.***.*1]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms vodafone.broadband [192.168.1.1]
2 9 ms 7 ms 7 ms host-212-158-250-39.dslgb.com [212.158.250.39]
3 * * 8 ms 63.130.172.35
4 * * * Request timed out.
5 10 ms 6 ms 13 ms 151.101.192.81

[Ripshod]

Too late to edit, but I would have been happy to stay on full fibre 100 at that point, but the upgrade was already in process.

[bounderboy]

• Wow thanks for quick response.. 
  
  What programme did you use for Bandwidth checking and graphs in that thread?  
  
  How did you get your Gateway Changed?
  
  What package are you on now if not Fibre 100?

[Ripshod]

The gateway change was automatic. It was like the static IP locked me to the Edinburgh gateway, then when I moved back to a dynamic IP the gateway changed to something more suitable. I've had a static IP twice now with vf, and both times I was stuck on the Edinburgh gateway. There's nothing we can do to have the gateway changed, but I believe on the business broadband you can ask for local routing. Not sure if that's a thing still.

For the graphs I run an add-on on my asus router.

Right now I'm on full fibre 200.

[bounderboy]

Ahh I see - thanks for info.. not sure how this will display - but hear is a list of my broadband results - you will see when IP changed that was the switch to 900 from 100...  I was getting better upload slightly on 100!  

IP_ADDRESS	TEST_DATE	TIME_ZONE	DOWNLOAD_MEGABITS	UPLOAD_MEGABITS	LATENCY_MS	SERVER_NAME	DISTANCE_MILES	CONNECTION_MODE	SERVER_COUNT
193.237.175.**	10/06/2023 18:05	GMT	539.44	18.78	10	Bracknell	50	multi	4
193.237.175.**	10/06/2023 13:23	GMT	387.23	18.73	9	Watford	50	multi	4
193.237.175.**	10/06/2023 13:14	GMT	387.23	17.88	8	Watford	50	multi	4
193.237.175.**	10/06/2023 13:09	GMT	460.57	18.77	10	Bracknell	50	multi	1
193.237.175.**	10/06/2023 13:08	GMT	481.75	18.82	9	Bracknell	50	multi	1
193.237.175.**	10/06/2023 07:49	GMT	436.98	12.11	9	Bracknell	50	multi	1
193.237.175.**	10/06/2023 07:48	GMT	504.21	18.78	9	Bracknell	50	multi	1
193.237.175.**	10/06/2023 07:46	GMT	488.68	18.8	9	Bracknell	50	multi	1
193.237.175.**	10/06/2023 07:45	GMT	934.4	18.73	9	Bracknell	50	multi	1
193.237.175.**	10/05/2023 23:08	GMT	127.69	18.8	10	Bracknell	50	multi	4
193.237.175.**	10/05/2023 23:07	GMT	68.82	18.57	11	Bracknell	50	multi	4
193.237.175.**	10/05/2023 18:24	GMT	253.99	13.38	11	Bracknell	50	multi	4
193.237.175.**	10/05/2023 18:01	GMT	172.47	12.2	37	Bracknell	50	multi	1
193.237.175.**	10/05/2023 18:01	GMT	252.57	12.49	11	Bracknell	50	multi	1
193.237.175.**	10/05/2023 18:00	GMT	9.65	12.03	10	Bracknell	50	multi	1
193.237.175.**	10/05/2023 17:58	GMT	462.84	14.15	9	Bracknell	50	multi	1
193.237.175.**	10/05/2023 17:56	GMT	469.93	18.78	10	Bracknell	50	multi	1
193.237.175.**	10/05/2023 17:49	GMT	464.77	18.77	10	Bracknell	50	multi	1
193.237.175.**	10/05/2023 17:43	GMT	470.84	18.82	10	Bracknell	50	multi	1
193.237.175.**	10/05/2023 17:42	GMT	455.54	18.8	9	Bracknell	50	multi	1
193.237.175.**	10/05/2023 17:39	GMT	468.59	18.76	9	Bracknell	50	multi	1
193.237.175.**	10/05/2023 17:25	GMT	477.87	18.76	11	Slough	50	multi	4
193.237.175.**	10/05/2023 17:24	GMT	396.9	18.78	11	Slough	50	multi	4
193.237.175.**	10/05/2023 17:22	GMT	392.68	12.25	11	Slough	50	multi	4
193.237.175.**	10/05/2023 17:19	GMT	419.49	12.43	15	Slough	50	multi	4
193.237.175.**	10/05/2023 17:17	GMT	417.48	12.18	43	Slough	50	multi	4
193.237.175.**	10/04/2023 16:34	GMT	353.8	15.69	9	Slough	50	multi	4
193.237.175.**	10/04/2023 16:01	GMT	355.37	12.68	9	Slough	50	multi	4
193.237.175.**	10/04/2023 15:34	GMT	219.24	14.99	9	Slough	50	multi	4
193.237.175.**	10/04/2023 14:51	GMT	306.47	8.48	11	Slough	50	multi	4
193.237.175.**	10/04/2023 14:46	GMT	310.33	16.48	32	Slough	50	multi	4
193.237.175.**	10/04/2023 14:37	GMT	323.99	12.77	9	Slough	50	multi	4
193.237.175.**	10/04/2023 09:14	GMT	267.25	13.34	4	Manchester	100	multi	4
193.237.175.**	10/04/2023 09:13	GMT	184.25	11.69	32	Manchester	100	multi	4
193.237.175.**	10/04/2023 08:50	GMT	390.98	12.19	3	Manchester	100	multi	4
193.237.175.**	10/04/2023 08:28	GMT	327.56	16.07	4	Manchester	100	multi	4
84.9.134.160	09/29/2023 14:21	GMT	100.53	17.16	3	Manchester	150	multi	4
84.9.134.160	09/28/2023 14:34	GMT	108.98	19.48	41	Manchester	150	multi	4
84.9.134.160	09/28/2023 14:33	GMT	108.81	19.19	25	Manchester	150	multi	4
84.9.134.160	09/28/2023 14:26	GMT	105.17	17.18	5	Manchester	150	multi	4
84.9.134.160	09/28/2023 14:24	GMT	91.2	17.5	4	Manchester	150	multi	4

[Ripshod]

It's plain to see the server change from Manchester to Southern England. This reflects the gateway you're on or was on.

Clearly you're really suffering. I'm wondering if it's the router that's struggling, as has been noted in other threads. I wonder, do you have a third party router you could test with?

[bounderboy]

Well a lot of these tests are with everthing else unplugged as they told me to so I dont think router is suffering for a lot of those however I think maybe it might be as I have about 50+ connections though mainly just smart lights etc..  

I have thought about upgrading my router but I only use it for giving an IP and connecting to WAN..  my wifi is served by three UNIFI Access Points. which are backhauled by Ethernet..  to Vodafone HUB.  

As I don't need wifi is there a cheapish ethernet only router I can get that will connect to WAN and sort out IP's that is better - or am in expensive terriotory for a decent router to deal with Gig Internet and that many devices...?

[Ripshod]

I wouldn't worry about a spare router just yet. It's clear to me the routing is totally off. But I'll tag @Jayach into the thread, see what thoughts he has.

[Ripshod]

Further exploration shows your old IP assigned to one of the BIGFELLA gateways, so a London IP (routed via Manchester)

Your new IP geolocates to Milton Keynes.

From your ping times I can tell you're closer to Manchester than Milton Keynes.

The wonders of vodafone's routing are just so confuddling.

[bounderboy]

Yes I am in Stoke On Trent so that tracks...  they wouldn't remove my Static IP as they want to investigate further so will have to see what they come up with..  this feels fixable and I shouldnt be stuck on 20mb upload for rest of my life...  ! 😄

[Ripshod]

That's great news that they seem to be taking this seriously. Certainly not something we domestic customers have come to expect.