FTTP 900 Line Slow Upload (and download)

[bounderboy]

After having a FTTC line 80:20 for years with Vodafone and getting pretty much full speed i recentley had chance to switch to Full Fibre which i did and initially chose 100 package.  I was greedy and have moved to 900 package as Upload is important to me with uploading video for business..  

When on 100 package i was getting around 18/19 upload - same as FTTC..  But when I have upgrade to 900 package i am now getting only 12.  It is very strange..  Been through support and asking me to send pictures morning, noon and night and feel I am getting into fobbing off territory.  I am using there standard THG3000 hub.  I am testing using Ethernet..  

The download isn't great either at 300-400 but I am assuming both are linked somehow.  But it is Upload I am most upset with. 

I saw someone on another thread ask for Troute to bbc.com - so did that in case it helps...  Anyone have any ideas.. 

Thanks 

Tracing route to bbc.com [151.101.***.*1]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms vodafone.broadband [192.168.1.1]
2 9 ms 7 ms 7 ms host-212-158-250-39.dslgb.com [212.158.250.39]
3 * * 8 ms 63.130.172.35
4 * * * Request timed out.
5 10 ms 6 ms 13 ms 151.101.192.81

[bounderboy]

Hi Everyone, I wanted to give a little update.  I am still fully up and running and all is ok.  It was the router or the build for that router causing problems.  

https://www.speedtest.net/result/15417173575

Also had £70 knocked off bill for inconvenience - which is small GWG but better than nowt..  Thanks again for all support 

[bounderboy]

Just updating again..  Everything still great.  Vodafone BB is so good when it is working..  It's just when there is a fault it all goes to pot.

The router did need replacing and this is all it was really...

[Jayach]

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@bounderboy wrote:
Vodafone BB is so good when it is working..  It's just when there is a fault it all goes to pot.

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Amen to that.