FTTP 900 Line Slow Upload (and download)

[bounderboy]

After having a FTTC line 80:20 for years with Vodafone and getting pretty much full speed i recentley had chance to switch to Full Fibre which i did and initially chose 100 package.  I was greedy and have moved to 900 package as Upload is important to me with uploading video for business..  

When on 100 package i was getting around 18/19 upload - same as FTTC..  But when I have upgrade to 900 package i am now getting only 12.  It is very strange..  Been through support and asking me to send pictures morning, noon and night and feel I am getting into fobbing off territory.  I am using there standard THG3000 hub.  I am testing using Ethernet..  

The download isn't great either at 300-400 but I am assuming both are linked somehow.  But it is Upload I am most upset with. 

I saw someone on another thread ask for Troute to bbc.com - so did that in case it helps...  Anyone have any ideas.. 

Thanks 

Tracing route to bbc.com [151.101.***.*1]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms vodafone.broadband [192.168.1.1]
2 9 ms 7 ms 7 ms host-212-158-250-39.dslgb.com [212.158.250.39]
3 * * 8 ms 63.130.172.35
4 * * * Request timed out.
5 10 ms 6 ms 13 ms 151.101.192.81

[bounderboy]

Well let's see. I am at third line support so we will see...  update tomorrow all going well 

[Jayach]

@Ripshod 

Thanks for thinking I might have some ideas, I had seen the thread, but was just as confused by it as you and @bounderboy.

It really makes no sense, so I didn't join in.

I'm just a bit surprised @bounderboy, that as you are on business broadband you aren't getting better support from Vodafone. 

[bounderboy]

Small update - didn;t get the 11am call i was promised however looking at speedtests this morning my download has massivly shot up too 900mbps - however upload still a poorly cousin...  

[Ripshod]

At least a little progress. On the upload are you getting at least 50% of the headline speed? 

[bounderboy]

No a 10th

 

[Ripshod]

No wonder you didn't get that call. Sorry if I'm repeating an earlier question but is it an openreach connection? 

[bounderboy]

Yes it is Openreach (not City Fibre)

[Ripshod]

Just had to get your speeds fixed in my head. 

With the increase in your download speed I'd expect them to be working on this right now, but it's likely they'll decide to just go ahead and re-provision you (basically rebuild your service profile from scratch). Don't be surprised if you get an email saying they're sad to see you leaving......... 

[bounderboy]

Thanks for the reply.. it's so good to have a buddy to go through it with...  I am worried that they will say the download is brilliant now and we don't guarantee upload speeds..  

That vodafone graphic says min speed and max speed the same which is odd.  I assume they just bastardised a DSL graphic they had which shows the Min expected rate for your location and max rate for package you are on..  

[Jayach]

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@bounderboy wrote:
That vodafone graphic says min speed and max speed the same which is odd.  I assume they just bastardised a DSL graphic they had which shows the Min expected rate for your location and max rate for package you are on..  

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Which graphic was that? (possibly one of your pictures that haven't been moderated yet?)

If I check an Openreach FTTP area, I see this for the various speeds.It's an old picture so the prices have changed.

Here is the current one: