how can i increase my internet speed?

[notsuperfast]

Hey, I have opted for the 80/20 service (superfast2) but am not recieveing anything close to it, I have heard that the SNR can effect the speed and the valued seem pretty high. Would there be anything for me to do to decrease this. I am ongoing a complaint case and Jackie from the Directors Office is dealing with it, but wondering what I can do within the meantime. I suggested to her about installing a new copper line free of charge, but have not had a response yet. 

DSL Mode

ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime

1 day, 0 hours, 14 minutes and 19 seconds

Line Coding

DMT

Status

Connected

Number of Cuts

0

Link Power State

L0

Line Quality

  Downstream Upstream

Current Rate	27662 kbps	12646 kbps
Maximum Rate	32941 kbps	12738 kbps
Signal-to-Noise Ratio	5.9 dB	6.1 dB
Attenuation	DS1 15.9 dB, DS2 39.0 dB, DS3 61.3 dB	US0 2.7 dB, US1 28.4 dB, US2 45.8 dB
Power	6.9 dBm	6.8 dBm
CRC Errors in last 1454 minute(s)	455	143
Delay	8 ms	0 ms

  Downstream Upstream

Super Frames	22706272	8931804
Super Frame Errors	16	37
RS Words	1517772311	580275974
RS Correctable Errors	110717	170
RS Uncorrectable Errors	360	0

  Downstream Upstream

HEC Errors	1404	0
OCD Errors	0	0
LCD Errors	0	0
Bit Errors	0	0

On top of that here are the results from BT Wholesale:

I had some issues with copy and pasting ("Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.")

60	41.2	14	8.8	35
58.6	35.9	13.7	8.1	32.4

Please can someone explain to me what all of this information means and how it effects my internet speed / what the optimum values should be (I would like to understand what is going on) and sorry for the inconvenience in advance.

[Ripshod]

How long has this connection been active? How often do you disconnect, if at all? 

The SNR is quite low so I'd expect a much better sync speed. I suspect you've been wrongly provisioned with superfast 1 rather than superfast 2, something that only vodafone can sort out. 

[notsuperfast]

@Ripshod Thanks for the response!

Do you know what the optimum SNR is? For example what is yours, and are you having any issues with your broadband?

I do not think that I have been provisioned with superfast 1 as the upload speed exceeds the 10mbps upload within superfast 1, but there is no harm in asking.

[Cynric]

Try this BT checking tool to make sure that the line has the bandwidth.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[notsuperfast]

@Cynric Thanks for the response!

Yes it does, I assume that VF would not sell a product if it could not reach that, I do not know what is happening. In the reply to @Jayach I said that it may be the line being degraded of its age, and should ask for a new one?

[Cynric]

While the image is awaiting moderation ... I had a poor line and the OpenReach chap just moved it to a different socket in the green cabinet and instantly solved the problem. Obviously this may not apply in your case, but it's worth asking.

[notsuperfast]

I will see what I can do with that, but VF are less lenient to sending out engineers now, and have to wait 72 hours, which is a pain. Last time I asked for an engineer, I had an appointment and they never turned up. I will try to see if I can chase that up and get an engineer out ASAP

[notsuperfast]

@Cynric 

[Ripshod]

@notsuperfast the best realistic ratio would be 3dB. When I was on superfast 2 mine was 12.1dB and I still got around 66Mbit download. 

[notsuperfast]

@Ripshod 

I assume that if the SNR is high then the ping would be high also.

Here is my ping from the vodafone router web interface (27ms when at times it reached as low as 13ms):

Any ways of solving this too? Or is it once again a line issue?