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17070 not working on new fttp install

petedh
2: Seeker
2: Seeker

‎08-03-2023 04:53 PM

Hi, Just joined VF from Sky, product is full fibre 2 with landline, broadband worked from moment it was connected but the phone did not come up, after chatting with CS they said it was still being set up and the following day it did have a dial tone and I could call out and accept calls but had no ring tone, after reading your forum I tried connecting a micro filter and now rings but I cant call 17070 it just dials and then gives a continuous tone, any suggestions why that should be ?

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4 REPLIES 4

Jayach
16: Advanced member
16: Advanced member

‎08-03-2023 05:40 PM

That is the line test number. You no longer have a physical line, so not really surprised it doesn't work. 

petedh
2: Seeker
2: Seeker
In response to Jayach

‎08-03-2023 06:08 PM

Strange that the Openreach engineer suggested I try 17070 to confirm the number then ?

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WelshPaul
16: Advanced member
16: Advanced member
In response to petedh

‎08-03-2023 07:25 PM - edited ‎08-03-2023 07:29 PM

17070 is available to test PSTN lines only. The reason you have no ringtone is because you need an RJ11 to BT adapter with built in ring capacitor. 

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petedh
2: Seeker
2: Seeker
In response to WelshPaul

‎08-03-2023 09:13 PM

Hi, Thanks for confirming, strange the Openreach eng didnt know that .... got ringtone working with the ADSL microfilter, guess theres a capacitor in there as well.