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Solution

Landline Call Divert

sunrise
2: Seeker
2: Seeker

‎11-12-2020 09:39 AM

I have tried to activate call divert on my landline by going to Call Management on my online account, but get the message 'We can't add this service for you, because you're not eligible for it. - [Error ref 1w0]'.

Tried to phone various numbers (as shown on website) for help but either get referred back to using online account or number is no longer in use, can't find online chat on website.

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Anonymous
Not applicable

‎11-12-2020 06:59 PM

Hi @sunrise How odd! You should be able to add Call Divert through Call Management Features of your online account. I'd recommend contacting our Social Media team here, they can double-check your account and get this applied.

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