main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Landline

Landline Fault not resolved after 1 week

Highlighted
2: Seeker

Hello - I raised a fault with my landline last week, 17th June.

No dialtone, inbound call gets engaged tone. Broadband continues to work..

Happened after the big storms.

Followed usual instructions on trying master test socket etc. without success.

 

Agent raised a fault ticket number 876055 but there has been no progress and the line is still faulty.

 

Please - how can I get this escalated and a refund for the loss of service?

 

 

 

View more options
3 REPLIES 3
Highlighted
Moderator

Hi @andygodber 

We know how important it is to have a working landline so we want to get everything sorted for you. Our Broadband Team can take a look at what's happening with the landline over Facebook or Twitter, you can find the contact details here

View more options
Highlighted
2: Seeker

Thanks @MarkD - posted on Twitter last night, but still no response...how best to talk to someone about this?

Understand times are difficult, but no contact for more than a week is poor.....

View more options
Highlighted
Moderator

@andygodber You can contact us via social media, live chat, or over the phone via 191 or 08080 408 408. I'm sorry for the length of time it's taking. Please provide the agent with your engineer reference and they'll be able to chase the ticket as well as any updates for you.

 

View more options