Landline Fault not resolved after 1 week

[andygodber]

Hello - I raised a fault with my landline last week, 17th June.

No dialtone, inbound call gets engaged tone. Broadband continues to work..

Happened after the big storms.

Followed usual instructions on trying master test socket etc. without success.

Agent raised a fault ticket number 876055 but there has been no progress and the line is still faulty.

Please - how can I get this escalated and a refund for the loss of service?

[MarkD]

Hi @andygodber 

We know how important it is to have a working landline so we want to get everything sorted for you. Our Broadband Team can take a look at what's happening with the landline over Facebook or Twitter, you can find the contact details here. 

[andygodber]

Thanks @MarkD - posted on Twitter last night, but still no response...how best to talk to someone about this?

Understand times are difficult, but no contact for more than a week is poor.....

[Beth]

@andygodber You can contact us via social media, live chat, or over the phone via 191 or 08080 408 408. I'm sorry for the length of time it's taking. Please provide the agent with your engineer reference and they'll be able to chase the ticket as well as any updates for you.