NO incoming calls on landline

[kes1066]

Incoming calls now not working at all.

Calls register as a "missed call|".

Outgoing calls are OK.

...............coincidently, this only happened since I registered an issue re upload on broadband.

Have posted a note on both twitter and facebook - no response to date.

Chat bot is always 'busy'.

Any way to talk to someone at VF ?

[Jayach]

I always call (I don't do social media I'm a dinosaur) and have had no problems getting things resolved so far.

[Evie]

Hey @kes1066 - Hmm, that sounds very odd! Have you heard back from us on Social Media yet?

Is there a dial tone on your landline?

I would advise we look into your account to check what the issue may be - if you are yet to hear back from us on social media, either pop over your Facebook/Twitter name used to message us or you contact us on 191/

0808 040 8408 or LiveChat 😊

[kes1066]

Evie - awaiting call from engineer today hopefully - escalated over the weekend so might be resolved sometime soon.

FYI - can get outgoing OK with dial tone, just nothing incoming.

[Josh]

@kes1066 Did you receive your arranged callback from an Engineer in the end? If so, have they managed to fix the Landline issue? 

[kes1066]

Yes thanks, the landline is now back in action for incoming calls.

..........but the broadband upload speed is still really, really slow.

Hoping to get some attention on this soon.

[Josh]

@kes1066 What's the Home Broadband's current Upload speed showing as right now? 

[kes1066]

[kes1066]

BACK to NO landline at all

...and still ultra slow upload on broadband

FLT: 981112 still unresolved.

LANDLINE is now completely dead

[kes1066]

FLT: 981112 still unresolved.

LANDLINE is now completely dead

...and still ultra slow upload on broadband 0.6MBPS