Off peak calls

[neillackroyd]

When I renewed my contract in April, I asked for my off-peak calls to be removed from my new contract as I had no need for it. This was agreed and, in my subsequent text message confirming my new contract it was shown as being removed.

My problem is that I am still paying for the off-peak calls, at £4 a month, when I specifically asked for it to be removed. 

Is there any way this can be removed from my contract and my bills reduced accordingly?

Many thanks

Neill

[Beth]

Hi @neillackroyd! We're unable to access accounts over the forum, however, if you pop our Social Media team a message with a link to this thread, they'll be able to enter your account and remove any incorrect charges for you 🙂

[neillackroyd]

Thanks for your reply, Beth. I'll give that a try.

[neillackroyd]

Sorted now. Thanks for the pointer, Beth. Have to stay I wasn't impressed with TOBI, but the human I dealt with was very efficient.

[MarkD]

Hey @neillackroyd, we're glad that the query is now sorted and thank you for your feedback about our TOBi 🙂