Phone line not working. Full fibre to premises

[Jimflynn]

Hi, i have recently had a fibre to the premises installed. But the phone line does not work. it is connected to phone line 1 at the back of the router but no joy. Also no help whatsoever from Vodafone any suggestions please? We did port number from EE

[BandOfBrothers]

When did the port of Home Broadband complete @Jimflynn  ?

May I ask did you speak with the Broadband Team on 08080 034 515 ?

What did they say ?

This link may help Broadband-and-Home-Phone-FAQs but if it does not then please do reach out to the Vodafone Social Media Team's via Contact-us-for-account-specific-queries remembering to link back to your thread here including your forum username so your not having to repeat yourself.

I wish you all the best with this. 

[Jimflynn]

Hi, 

We had an active date of 25/11/20 since then we have had 3 tickets raised and 3 tickets closed and no land line since going over. We did have a support call and a video call so they could check router set up and all was good our end. I'm wondering if the cable used is a hi brid cable and we should have a separate box for phone. Other than that I'm not sure where else to go. Last call from support was this evening, and they refused to send an engineer to help. 

[Jimflynn]

Thanks for this i will take a look. We are of the older generation and rely on phone line both late 70's. Thanks again.