My broadband service started on 3/3/22. I spoke to Vodafone prior to this to see if my landline could be ported over and was told that I just needed to contact Vodafone when my service started. I did so on 3/3/22 but was told that Talktalk still held my phone number, and to call them back when I’ve spoken to them about disconnecting the line. I spoke with Vodafone again on 15/3/22 but was told that I should have contacted Vodafone before the service started. They then backtracked when they read the entry from when I contacted them on 3/3/22 and said they’d look into it then call me yesterday. Unfortunately this didn’t happen. I spoke with Talktalk just to confirm whether the landline was released and they told me that the line was disconnected and taken over by the new provider on 3/3/22, which is what I thought was supposed to happen in the first place (got bounced about a bit but the three different people I spoke to said that the line was disconnected).
Does anyone know where I can get help from? It’s frustrating having to spend hours calling back and forth and get nowhere. I don’t want to end up missing the deadline for porting my landline over.
