I transferred from PlusNet to Vodafone (Full Fibre) on 13/10/23, going to voip for my land-line (previously through the copper BT line), selecting to keep my telephone number of 30 years (the only number which my Podiatry patients have for me).
I was not warned that there would be any interruption of phone service. I can make outgoing calls (which Vodafone recognise as happening because they appear on my bill), but I can still not receive any incoming calls, and it is now the 29th October.
I have repeatedly told to just wait, and although PlusNet assure me that my old 'account is inactive' ( the words used were 'it's dead').
I have just received an email from Vodafone saying that 'Your landline number is still not released which is causing delay in porting', and that 'they are monitoring the situation'
Vodafone Accounts Department informed me that they have to pay me a statutory sum per day if the service is not fully functioning, (which apparently they can just stop paying after 30 days), but the email which I have just received states 'regarding compensation, we do not charge you for landline and its a free service, hence you are not eligible for any auto compensation'., the implication being that provision of a land-line is not contractually part of the service I am paying for.
They won't tell what could be going wrong; if they are actually doing anything about it; how long I am expected to wait, or if I can be left to wait for an indefinite length of time without and recourse.
My patients, and my livelihood are being adversely effected.
Is there anything that i can do, and do I have any rights, and if so, how long before I can exercise them, and how?
Thanks for any advice.
