4g phone sim in huawei router

[Ziphinto]

Hi everyone, I hope you can help, I have a tricky problem.

I live in a very rural spot, but it has decent 4g coverage. I purchased a Huawei router and a normal Vodafone 4g unlimited phone sim and everything was good for 6 months or so. Recently I have found that wifi drops constantly. I tried the sim in my phone out and about and it seemed to work fine. I factory reset and then changed my router, but no change. A speed test usually connects and shows good speed (around 20), but sometimes will not connect. I use 2 TP link Wifi boosters, but the issue is still present in the same room as the router. I have 2 grown up kids, so 4 people use the internet often at the same time. I have no close neighbours. Would a data sim be any different? I don't think im breaking any rules. I hope not as i'm tied in for 20 months. 

Please help!

[Stubbo]

Hey @Ziphinto 

Cheers for dropping us a post! A data SIM shouldn't be any different to you using the Vodafone SIM that you have in there at the minute. What plan is it that the normal Vodafone SIM you have is on? 

Could you try the network steps here please and let me know how you get on?

[kelly4]

I am having the exact same issue!

I'm in rural Cornwall and bought a 12 month unlimited max plan for my Huawei B535 router and it worked great for the first 6 months, but in the last few months I'm having constant problems.

The WiFi says it's connected but often websites do not load and it seems worse from my iphone and iPad than the laptop.

I have another Vodafone sim in my iPhone and if I switch off WiFi the websites load instantly so I know it's not the 4G signal.

[Mark]

If your iPhone is connecting to our service in the same location @kelly4, it sounds like this might be connected to your SIM or mobile router. Does the issue persist if you pop the SIM from the router into your iPhone?

[kelly4]

I’ve tried the sim in my iPhone and it seems fine. I don’t know anything about router set-up but wondering if it’s something to do with IP settings or some other settings on the router. My social accounts are always telling me I’m in Walsall or random places up north when I’m actually in Cornwall!

Last week I kept getting my google searches blocked saying there was unusual traffic on the network but when I disconnected from WiFi it worked fine. Also I can’t usually access Paypal because it says something about a server error. So this week I tried using my Nord VPN to connect and have it on constantly, and now it’s all connecting fine and website are loading instantly. So if a VPN is fixing the issue what does that mean?

Thank you for your help.

[Ziphinto]

Just to add to @kelly4 

The sim works fine in my phone too, but please don’t assume that this means a faulty router as I am on my 3rd new router, different  models, all the same, and a VPN does fix the issue, but is not a long term solution 

[Tash]

Hi @kelly4 - as we can only provide support to devices on our approved device range, we'd only be able to provide the APN settings you'll need to ensure the SIM is using:

• APN: wap.vodafone.co.uk (if on Contract) / pp.vodafone.co.uk (if on PAYG)
• APN: wap.vodafone.co.uk (Contract) /pp.vodafone.co.uk (PAYG)
• Username: wap
• Password: wap
• MMSC: http://mms.vodafone.co.uk/servlets/mms
• MMS Proxy: 212.183.137.012
• MMS Port: 8799
• MCC (Country Code): 234
• MNC (Network Code): 15
• Authentication Type: None
• APN Type: Default
• Bearer: Unspecified

If this doesn't do the trick, I'd advise reaching out to the manufacturer directly or using their Online Support for further assistance.

[Ziphinto]

Thank you for your reply, but your message and the settings you sent are corrupted, could you please send those again 

[Mark]

Oh dear, I'm not sure what's happened there @Ziphinto, here's the information @Tash was providing:  

• APN: wap.vodafone.co.uk (if on Contract) / pp.vodafone.co.uk (if on PAYG) 
• APN: wap.vodafone.co.uk (Contract) /pp.vodafone.co.uk (PAYG) 
• Username: wap 
• Password: wap 
• MMSC: http://mms.vodafone.co.uk/servlets/mms 
• MMS Proxy: 212.183.137.012 
• MMS Port: 8799 
• MCC (Country Code): 234 
• MNC (Network Code): 15 
• Authentication Type: None 
• APN Type: Default 
• Bearer: Unspecified

If you're still experiencing difficulty connecting after updating these settings, you may need to contact the manufacturer for a little more assistance with this