Cannot activate SIM for mobile broadband

[andyhudson1979]

Hello.

I've just bought a R219h mobile broadband device. I cannot figure out how to register it to get it onto the network. Package is unlimited max on 1 month contract

Apparently I need a 11-digit broadband number to activate, but when I go into Advanced > System > Device Information, it says 'My number: Unknown'!

Several attempts to connect to the internet result in 'Registration failed'. 

PS Network says 'Registration is denied'.

Also, when I log in to 'My vodafone' and try to go to 'Account Summary' I just see "We're working hard to fix the issue, so please try again later. - [Error ref 1w0]"

That chat bot won't let me speak to a human either.

I cannot contact customer services because you need to know your device number, and that is what I am struggling to find out! 

Anyone any advise? 

[AnnS]

Hi @andyhudson1979 

If this is pay monthly to access the internet you will need the correct APN settings, this link will give the information

APN settings 

also further information here:  Getting Started 

Also see device guides here: Vodafone R219 

To find your number, this should be on the mobile connect software, if you have a phone you can put the SIM in a phone and dial *#100# send to bring up the number.

[andyhudson1979]

hi there,

It's now active thank you. I did update the APN settings and I also rang up the sales team who then put me through to a very helpful lady who explained there was a back office issue. Apparently my order was still 'open' so some manual intervention was required to change that status. This morning I turned on the device, and it has connected straight away! result!

For further information, I think I know why I had an 'open' order. When I first tried ordering from the website, my intention was to click & collect. However, after entering direct debit details, the site went white and a load of javascript errors popped up (relating to a React JS component error - I'm a software dev so recognised what these errors were). I tried this 3 times, before I changed to have the device delivered instead which worked fine. I think issues placing the order on the site may have caused the initial problem.