Continuing issues with Gigacube

[pcroxford]

I am having ongoing issues with my 5G Gigacube.  Main symptoms are:

• Long delay in connecting to websites - ‘resolving host’ message for a minute or so before it finally connects
• Likewise for Zoom calls - I typically need to switch to my (super slow) fixed line broadband to kick-off a call and switch to the Gigaclear once connected to benefit from the better speed
• Unable to connect to websites, Slack and other tools whilst connected to a Zoom call - really annoying 
• Can’t use my mesh network with Gigacube - if I try, speed drops to below 1mbps

None of these issues occur when I hub off my iPhone, plus speed is better when hubbing - so this is not an issue with network coverage, nor is it WiFi related as Gigacube is <1m away from my Mac.

Any help appreciated - before I give up and send it back to Vodafone!

[LondonHouse]

I just have my laptop and apple TV plugged connected to the cube. 

It's terrible all day, every day. Constantly disconnecting no matter what time of the day it is. I can't believe I pay for this terrible service. It's false advertising, Vodafone. 

[LondonHouse]

I tried contacting your support team through Facebook messenger. They suggested I take out the pin for a few minutes and then restart the cube. Obvious.y, I had previously tried that but decided to give it a go again. That obviously didn't resolve any issues, I still experienced the same issue with disconnection. I sent a follow-up message to your team via Facebook messenger and they just never replied. Great suggestion, Vodafone. This is absurd. Please provide a solution.

[Mark]

I'm sorry to see you're all struggling to connect to your Gigacube devices. So we can take a look into each of your individual issues, please contact us through one of our  Social Channels and we'll be happy to help 😊

[hollow88]

Round and round in circles we go...

[rgiblin]

Have done this via DM on Twitter.....Still awaiting a response 

[MarkD]

@hollow88, have you contacted us with your details over Facebook or Twitter? 

@rgiblin, thanks for getting in touch. Our Twitter team will get back to you and they can take a look at your query. 

[Lydiateebay]

So, I got a callback and I explained how the internet now works fine through my google pixel as a wifi hotspot - had to escalate my problem to an "official compliant" and the next day the manager called me back.

Manager tried to suggest it was a completely different problem, after an extremely frustrating and lenghty phonecall, we come to the conclusion that it may be a problem the Gigacube device (as I suggested at the beginning) Gigacube is now booked in for a repair. This will repair process take approx 10 days. I'm told that only after I receive the "fixed" Gigacube, I can request a refund for the faulty Gigacubes and the internet service that I've not been receiving. (Currently paying £50 for 2 broken Gigacubes.)

I have little faith in Vodafone fixing the problem but I thought I'd update you all so that you can perhaps attempt the same. 

Good luck.

[rgiblin]

Goto the the top

nick.jeffery "at" vodafone "dot" com 🙂

[atillae]

as an experienced network engineer who worked at an internet service provider for years, I can say it's not a device issue. its Vodafone network can't handle the traffic on their 4g /5g cell towers. look at the picture below single laptop connected to CPE pro via ethernet cable. 3.7 Mbps at 10 Pm the same location for the device I get 140Mbps around 3 am which shows its an overloaded cell tower and ping spikes shows that the network is Vodafone sided issue, not the device. when I do traceroute I feel sorry for myself for paying this device 50Gbp months its nıot even worth 5Gbp don't buy 4g from Vodafone whiteout doing network test in your area at peek and off peek times.!!

CELL_ID 129690122

RSRQ-13.0dB

RSRP-84dBm

RSSI -61dBm

SINR -2dB

[rgiblin]

Don’t dispute what you’re saying. 

however my mobile is on vodafone and do not have the same issues

my work Mifi is also on vodafone and do not have the same issues

if I take the sim from the CPE and pop it in either of the two once Jen the issue goes away. 

pop the sim back in the CPE and immediately  the problem is back. 

hence why it’s lead me to the device. However I’m on device two now and same issues - vodafone in their credit are trying to resolve and I cannot fault them for this.