Continuing issues with Gigacube

[pcroxford]

I am having ongoing issues with my 5G Gigacube.  Main symptoms are:

• Long delay in connecting to websites - ‘resolving host’ message for a minute or so before it finally connects
• Likewise for Zoom calls - I typically need to switch to my (super slow) fixed line broadband to kick-off a call and switch to the Gigaclear once connected to benefit from the better speed
• Unable to connect to websites, Slack and other tools whilst connected to a Zoom call - really annoying 
• Can’t use my mesh network with Gigacube - if I try, speed drops to below 1mbps

None of these issues occur when I hub off my iPhone, plus speed is better when hubbing - so this is not an issue with network coverage, nor is it WiFi related as Gigacube is <1m away from my Mac.

Any help appreciated - before I give up and send it back to Vodafone!

[atillae]

well in my case I can't agree on whit you at peek times I get issues at an offpeak time it works perfectly. when you take the sim card out and insert it into your mobile device location changes. and on radio connections, a 1cm angle can make huge differences. but then your issue may be different than mine 

[Ziphinto]

Hello again,

I may not have the same issue, but had very similar symptoms. As I am not an expert in this area decided to randomly play with settings on my router, and I have finally managed to sort it. Mine is a Huawei B818, which I think is similar/the same as the Gigacube. 

This may be one of the first things you all tried, but for me it wasn't and I spent a lot of time trying to work out the issue, so just in case I thought i'd pass on my amateur solution.  I have changed the channel that the router works on for 2.4GHZ and its now working well. 

If you are in a rural area like me you might think that the channel wouldn't matter as I have no neighbours, but it looks like it was working on the same channel as my internet phone, or my home phone set. 

I hope this helps some of you. Sorry if not. 

[rgiblin]

Thanks for this and was something I considered too. 

however the Gigacube is just a pass through point for me into my main wireless setup which uses Ubiquiti 

it’s a shame it hasn’t worked out but was worth a try. 

[atillae]

oh, you are having local networking issues. for 5ghz it's harder to penetrate throw walls or other objects but still then even of 2.4 GHz, I recommend you download a wifi channel analyzer software and see less crowded channels. if possible use channels 1, 6, or 11 but chose less crowded ones. normally your router does scan for channels when you leave it auto but it doesn't do it for long enough so you can do it manually

[Ash194]

For those saying it didn’t effect their mobile just remember in a lot of cases mobile broadband is on a totally different carrier and can’t be compared. More spectrum is badly needed I have recently joined three on their equivalent service I can get 479 mbps at 3 AM and 10 at 9 AM and sometimes the speed shifts can be extremely aggressive. The main issue I was having on Vodafone was websites not resolving despite ok speeds, even after changing the DNS this makes me think there is some sort of packet core issue.  

[Mark]

I'm sorry to hear you're struggling to connect using our awesome Gigacube @atillae & @rgiblin. Although your issues both seem to have some similar symptoms, it sounds like they may not be the same. So we can take a closer look into each of these, please pop a message to us via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and one of our team will be happy to help get you both up and running again.

[atillae]

Can any of the Vodafone staff here explain to me why there are hidden settings in Advantage > system settings?  and why my posts about this issue been deleted from Vodafone If this message gets deleted to I'm gonna upload this matter to youtube.  right-click to page and search for id="sys_userExperience_content" and edit the last line to display: hide; to display: show; so my question again why my data is uploaded and hidden from me without my permission ?  please have a look at attachment.

 

 

[LondonHouse]

Mark your gigacube is a far from awesome product. I’ve had it for months and have had nothing but issues from it from the start. The connection drops constantly. 

the worst part is I get phone calls from Vodafone multiple times per week for your service team but no one has an answer. I get a different answer every time, and the same issue continues. The connection simply drops multiple times per day. “Awesome” is a far far cry from how I would describe this non-functional product that’s falsely advertised with a team who is unable to diagnose and resolve the issue.

 The worst part is your inability to provide a consistent internet connection is now affecting the safety of my home as our security cameras are connected to WiFi.

please find a way to fix this.

[Lydiateebay]

It's laughable that a Vodafone representative could call it their "awesome Gigacube"  .... Can't report on current problems as still using sim card in old mobile phone and hotspotting, the Gigacube is currently with Vodafone waiting for a "repair". Will update as/when it is returned.

[pcroxford]

Same here - Vodafone could not even manage to send me the postage paid bag to return my Gigacube in - nor did they have an answer as to how someone who works full-time from home was supposed to live without broadband for 2+ weeks while the Gigacube gets repaired/replaced.

I've always had good service from Vodafone in the past but this is excruciatingly bad.  Is anyone from Vodafone actually reading this?  I'm sure that Nick Read would be appalled if he was to read this thread and see this spectacular customer experience failure.