In May 2023 I bought a mobile hotspot from Vodafone and returned the device and cancelled the monthly plan within the 14-day cooling period - it wasn't stable enough for my needs.
I've made hours of calls to Vodafone who have failed to refund for the device which was returned within their requested period and the monthly plan amount whichshould never have been taken out of my account in the first instance, since the agent I spoke to said he'd cancelled the monthly debit. I've spoken to over 10 agents who have apologised assured me it was all sorted and spent hours on the phone trying to get a refund and here we are going into August and still they have not made the refund.
I've spent hours of stress, lost valuable work hours with no end in sight. Ridiculous!
So this behaviour currently stands as malpractice and I'd like to know how anyone has gone about suing Vodafone.
Solved! Go to best answer.
So finally had my refund - and had Vodafone customer service rep call me to apologise for all the grief/aggravation over the extended period of time. Offered me a goodwill sum to go into my account. And of course that hadn't happened. Turns out they have no goodwill after all.
Why we should expect goodwill when they can't even do the basics!!!
So the email below was sent to me from customer care on August 15th and nothing in given. So it looks as though I was right to seek court resolution.
And so it continues: This is the latest email from Sarah
Sat, 9 Sept, 16:30 (3 days ago)
This constitutes malpractice - this was offered as compensation for distress and inconvenience and no doubt to forestall a court case - so I'll let you know about the details