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Mobile Broadband excessive data usage

1: Seeker


Anyone help with a problem of huge data use with Home Hub R218h mobile broadband.

Bought this in Jan 18  with 50 gig data and have been using between 10-25 gb per month. This month however lost mobile data 3 days before  rolover of data and when i contacted vodafone C.S told that we had used over our 50gb allowance. When i have checked the usage it shows huge chunks of data in 1000mb increments every 10-15 min over 3 hour period in one period and In 3 days there were 20gb of use all in 1000mb and 750mb chunks. Vodafone cant explain it and say we must be using it but we are not doing anything different than usual with just internet browsing and the odd movie stream from amazon. HELP!


Thanks Andy, have found Vodafone UK and have reposted the detail and link to another occurrence....I await...

2: Seeker
2: Seeker

An update to this ongoing issue....

I had been using the unit whilst away in my motorhome during October and came home on the 17th...I brought the unit into the house and left it ON but with no devices connected to see how things were going. As there is no real time daily analysis provided by Vodafone, I had to wait till my next bill (bill period ends 5th of month) to check usage. I was amazed to see that on several days (7 days out of 16) there had been substantial usage including one day with of over 4.8 GB.....yes you read that right, 4.8 gb. In total almost 7 gb of data usage was recorded with the unit not connected to any devices. As this unit also serves us when in Europe and we are limited to 25 gb, having data removed like this is just not on.

so, having had no success with live chat or customer services (despite the provision of historical bills etc) I visited the local store and explained the situation. They were very helpful and suggested sending the unit away 'for repair' but (guess what) despite three attempts the Vodafone system crashed during logging...this then needed to be investigated. We then discovered the reset toggle inside the unit and decided to try this at home. I reset it and then discovered I needed to re 'configure' the HUAWEI app...then I noticed that I had to tell it whether it could do automatic updates. I was about to click yes (as I'd done a year back, coincidently when these issues stated) but chose NO instead.

live left the unit ON but not connected now for a couple of days and the data level has not reduced at all....have I cracked it? I don't know but i will keep monitoring and report back.

looking back, im convinced the issues started when I 'discovered' the (not really useful) HUAWEI app which I really only needed to turn on ROAMING in the device. It was then that I thought it might be a good idea to allow auto updates and this (im pretty sure) was when the issue with data usage began...