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03-12-2021 01:02 AM
Huawei dongle was recently topped up and used but will not connect to internet. Devices still connect to network?
Any ideas, or do I need a new one?
03-12-2021 08:53 AM
Hi @PaulFrazer
You need to convert the credit to a data pack here: Topping up Mobile Broadband you should be able to queue up to 6 packs. You can find how much data has been used in a single session from your dashboard but this is the device counting, data usage is measured on the network always worth a double check from your online account.
If you still have problems try removing and re adding the device. You can also speak to Vodafone here: Contact Us and the Team will be able to get you connected.