Topping up a preloaded 90 Day 15GB Data Only SIM?

[Nimbus1]

Hello

I have a preloaded 90 Day, 15GB, data only SIM purchased from Argos. The 90 Day period ends in 17 days (My Vodafone account says it ‘resets in 17 days). The SIM still has 12GB of data left on it.

I have tried to find out how I can top-up the SIM through the My Vodafone account. When I enter the SIM phone number into the top-up form, it gives me £ values which I can then select – from £10 up to £50, in £5 increments, which I assume is for the ‘data GB’ value.

My question is - how can I also top-up the 90 day expiry period to another 90 days or a longer period e.g. 12 months, as the SIM still has 12GB of data left on it to use?

Many thanks

[Nimbus1]

Hi AnnS

Just to let you know that the Admin Advisor named Karla did a fantastic job and fixed this issue for me.

Take care

[Nimbus1]

In refection and conclusion, the two separate issues that I have experienced with Data-only SIMs and the My Vodafone customer account portal, clearly points to a need for this portal to be reviewed and improved by the internal development team.

Both issues I experienced ultimately had to be resolved by the internal accounts team on my behalf. On the face of it these issues were not technically complex in nature, but simply a configuration limitation of the My Vodafone portal design.

As it stands today, the My Vodafone portal really struggles to understand pre-paid data-only SIMs (e.g., purchased from Argos) and the activation of free data-only SIMs at a later date with a data pack. There are clearly click options and settings missing from the portal, that then require the customer having to ask the admin accounts support team to setup the data-only SIM on their behalf. Until this is done the data-only SIM is inoperable as it needs to be registered before it will work.

As mobile broadband increases in popularity, hopefully the My Vodafone portal will be improved to accommodate better customer self-service configuration for data-only SIMs.