no network

[gasaneris]

Hi everyone, I have an issue with a vodafone pocket router (Model:R219z) for some reason it detects simcards, but it won't pick up netwoomegle rk signal, rexender gardless of net work provider.

[AnnS]

Hi @gasaneris 

If you have followed the set up procedure here: Getting Started with Mobile Broadband and are still unable to access the internet, please speak to Vodafone through customer service channels and they will get you online.

I would also refer you to device guides here: Device guides R219 I can only find the R219, I would assume the R219z is an updated device.

[BandOfBrothers]

Hi @gasaneris 

Are you able to insert the sim card into a phone to see if it works that way as a process of elimination.

If it does then the unit your using maybe faulty.

[RachelGomez123]

If you're unable to connect to the Vodafone network, try these troubleshooting steps first:
Restart your device. Turn your device off and on again.
Check your network coverage. Check the network coverage in your area.
Check for scheduled network maintenance or outages.

Regards,

Rachel Gomez