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I would appreciate it if the Social Media Team members could forward this to someone in the Technical Team within Vodafone who can take a look at this video and information presented through the Traceroute and figure out what is going on and investigate to come up with a solution for this issue.
Same issue here in Milton Keynes. We have a full 4G coverage but can't use data. There is clearly a big issue here but nobody is fixing it and customer services are unaware of any issue.
this needs to be fixed. Something is majorly wrong Vodafone!!
I'm using a Samsung Galaxy Note 10 5G I appear to have different options to you?
Is there a android setting that does the same ?
Edit - I didn't see your reply below it.
I just don't think it's fair I should be reliant on using a VPN to get decent speeds and to use the services properly as advertised.
As if as other people have said they are encountering the same issue then Vodafone should investigate this issue and find what the cause is.
Completely agree, I have installed 22.214.171.124 VPN (free DNS from cloudfare, ios app) and my phone is performing much better.
I am more of less certain now that this is a major ISSUE with Vodafone networks, and I really hope someone will pay attention, especially their core networks team based in Newark near Nottingham.
The other call centre / chat staffs are totally clueless and all they know is to reset settings.
Agree, there is something fundamentally going wrong, I believe it is the traffic routing management of vodafone 4G infrastructure deployed at certain locations. Have you tried turning off your 4G and completely switching to 3G mode, has it made any difference?
On android disabling the usage permissions for the My Vodafone app seems to temp resolve things.
It seems to only be temp though as I have to keep toggling it after a while.
Sorry, so far nothing has worked for me so I had to deleted 3 of my previous postings which I thought fixed the issue.
So far nothing has worked for me including
a) vodafone resetting my settings on their aide
b) phone reset
c) sim swap
Majority of the times, the issue is random and intermittent and I strongly think it only affects certain customers connected to the same mast
I'm going to attempt to replace the vodafone ROM with a BTU firmware and see if that resolves the issue.
I'll keep you updated if that resolves the issue.
I have now installed the BTU firmware.
For the first time ever i have seen VoLTE displayed on the phone, ill give it a check and see what happens. Working even though the device is locked lol.
I wouldnt advise anyone flashing a handset with a rom (Especially when it's locked) unless you know exactly what you are doing.
Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.
No-one has contacted me back.
I've noticed on the coverage checker there's a issue identifed at HU16 5SA which is somewhat near my location what's the issue there?
@GreatBritian I've had a search through our messages but I'm not able to locate one from you - please include your Community username if you've not yet received a response from our team and I can check that we've received this from you.
I've checked the area you've provided in your last post and can see our Engineers are working on the nearby site (32136) which may be affecting your services if this is nearby to you. Our Engineers are working hard to resolve this and any updates will show on our network status checker.